Field Service Supervisor

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

An exciting opportunity has arisen for a Supervisor Field Service to join the Donaldson Filtration Service team based in Leicester.   The Supervisor Field Service will manage through to completion the field service work for Industrial Group (CAP & PF) UK and Ireland of our Field Service Technicians and Approved Service Partners.

Description:

The successful Supervisor Field Service (or an experienced service professional looking to take the next step into a supervisory role) will provide effective support to the service team and our customers.  Effective organisational skills and confident communication at all levels being essential.

Key responsibilities will be to:

• Train and develop service technicians and approved service partners (ASPs), conduct service team meetings, monitor service technician KPIs, ensure quality and safe working practices for all sitework, and meet service sales financial targets.
• Willing to travel – related to sites visits, external training, overseas visits and meetings
• Collaborate with service planning to maximise efficiency of service technicians and ASPs; assist with service planning during absences or high demand.
• Manage order book with coordination/planning.
• Liaise with scheduling team on invoicing, work with sub-contractors and third-party suppliers. Support service sales with on-site/travel timings, technician requirements and urgent service requests.
• Forecast service work sales figures and work with scheduling team to maintain the accuracy of scheduling software to maintain sales & service frequency.
• Handle customer/site challenges via calls/mails and visit sites to understand customer and technician requirements and identify areas for improvement.
• Ensure high-quality, safe service execution and timely/ accurate service report creation.

Your Profile:

The successful Supervisor Field Service must be an effective team leader, or a motivated service professional with the potential and ambition to develop into a leadership role, and an efficient administrator, self-motivated, tenacious, detail-oriented, and adaptable to changing priorities.

Key Attributes:

• Target/KPI driven with strong leadership potential and the ability to motivate and support others.
• Previous people management experience is advantageous but not essential.
• High-level IT proficiency (Microsoft Office: Word, Excel, Outlook, CRM)
• Confident and professional in customer interactions
• Proactive with a pleasant demeanour
• Experience of working in a busy and target driven environment.
• Experience in field service, technical service, maintenance, engineering, or a similar customer-focused environment.
• Demonstrated ability to coordinate activities, support colleagues, or take ownership of projects would be highly valued.

Job Offer:

• Great opportunity to join a growing part of the Donaldson business.
• Excellent package available
• Full time

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers.  These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process.  Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address.  If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.