Executive, Customer Care (Contract)

Teleport· Operations
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📍 Sepang, Selangor, MalaysiaContract

About this role

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

    • Handle Service Request (SR) tickets daily for both Malaysia and Thailand customers.
    • Contact customers who have given a CSAT survey rating of 3 stars or below.
    • Route escalations to the appropriate channels.
    • Engage in training and development initiatives to improve technical and soft skills.
    • Disseminated aircraft communications during AOGs, cancellations, or aircraft swaps based on updates from the Network Planning Team, including during working hours, weekends, and public holidays.
    • Conduct SmartKargo and Teleport Core Trainings for new and existing freight forwarders for both Malaysia and Thailand.
    • Disseminated Teleport Announcements to various stakeholders.
    • Revamp the existing Knowledgebase on Yellow.ai that is currently deployed. 
    • Create and maintain FAQ articles on Yellow.ai. 
    • Translate New and existing FAQ articles from English to Thai.
    • Will be required to be on standby based on operational updates. 
    • 5 days a week, including weekends.
    • Working Hours: 9 am-6 pm.
    • Customer Service experience.
    • Logistics Background (Air and Road).
    • Cargo and E-commerce with start-up experience will be an added advantage.
    • Experience with email, Chat, social media, service recovery, onboarding training, and Calls.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Frequently Asked Questions

Is the salary disclosed for the Executive, Customer Care (Contract) position at Teleport?
The salary for this Executive, Customer Care (Contract) role at Teleport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Executive, Customer Care (Contract) position at Teleport located?
This Executive, Customer Care (Contract) role at Teleport is based in Sepang, Selangor, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Executive, Customer Care (Contract) role at Teleport full-time or part-time?
This is listed as a Contract position. It is posted as a Executive, Customer Care (Contract) role in the Operations department at Teleport.
Which team or department does the Executive, Customer Care (Contract) at Teleport belong to?
This Executive, Customer Care (Contract) position is part of the Operations department at Teleport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Executive, Customer Care (Contract) position at Teleport?
Click the "Apply Now" button on this page. You will be redirected to Teleport's official application portal hosted on workable where you can submit your application directly.
When was the Executive, Customer Care (Contract) job at Teleport posted?
This Executive, Customer Care (Contract) position at Teleport was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Executive, Customer Care (Contract)
Teleport
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