Platform Specialist - Cisco
ingrammicro
Escalations Support (Billing, Claims) - Shifting Schedule
ingrammicro· Ingram Micro Philippines BPO LLC
About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Overview
This associate serves as the primary coordinator for customer escalations requiring heightened visibility and cross-functional engagement. The role manages critical incidents from intake through resolution, ensuring timely communication, stakeholder alignment, issue ownership, and customer advocacy.
Responsibilities
- Manage assigned customer escalations.
- Ensure rapid engagement of appropriate internal departments or teams.
- Track actions, commitments, timelines, and resolution activities.
- Maintain detailed escalation records and case documentation.
- Serve as a central point of coordination between customers and internal teams.
- Facilitate de-escalation and data-gathering calls to customers and follow-up discussions.
Requirements
- 2-5 years in Customer Support, Technical Support, Customer Success, Service Delivery, or Escalation Management, preferably experience in a high volume, high-complexity (call center) environment.
- Experience in communication tools across telephone, email and Video Conferencing (Teams), as well as client, case management and ticketing platforms (CRM, Zendesk, etc.)
- Experience in the IT industry, some understanding of the Cloud and IT provider space
- Familiarity with incident management and customer service methodologies.
- Experience supporting and directly interacting with different customer segments, including but not limited to enterprise, strategic or retail customers.
- Able to work in varying time zones to support the business.
Frequently Asked Questions
Is the salary disclosed for the Escalations Support (Billing, Claims) - Shifting Schedule position at ingrammicro?
The salary for this Escalations Support (Billing, Claims) - Shifting Schedule role at ingrammicro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Escalations Support (Billing, Claims) - Shifting Schedule position at ingrammicro located?
This Escalations Support (Billing, Claims) - Shifting Schedule role at ingrammicro is based in Taguig City, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Escalations Support (Billing, Claims) - Shifting Schedule role at ingrammicro full-time or part-time?
This is listed as a Full time position. It is posted as a Escalations Support (Billing, Claims) - Shifting Schedule role in the Ingram Micro Philippines BPO LLC department at ingrammicro.
Which team or department does the Escalations Support (Billing, Claims) - Shifting Schedule at ingrammicro belong to?
This Escalations Support (Billing, Claims) - Shifting Schedule position is part of the Ingram Micro Philippines BPO LLC department at ingrammicro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Escalations Support (Billing, Claims) - Shifting Schedule position at ingrammicro?
Click the "Apply Now" button on this page. You will be redirected to ingrammicro's official application portal hosted on workday where you can submit your application directly.
When was the Escalations Support (Billing, Claims) - Shifting Schedule job at ingrammicro posted?
This Escalations Support (Billing, Claims) - Shifting Schedule position at ingrammicro was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Escalations Support (Billing, Claims) - Shifting Schedule
ingrammicro
You'll be redirected to ingrammicro's official application page on Workday.