Engineer - Access/Rights Management Tool, Microsoft Windows
About this role
Job Summary
Job Summary : Service Desk RDS / GAM Support
Key Responsibilities
Job Responsibilities : Generic Account Management (GAM) • User Account Administration • Create, modify, disable, and delete user accounts. • Manage shared, service, functional, and privileged accounts. • Perform identity and access management (IAM) activities. • Access Management • Password & Authentication Support • Provision and de-provision application access. • Password resets and account unlocks. • Multi-Factor Authentication (MFA) support • SSO (Single Sign-On) troubleshooting. • Ensure adherence to security policies. Remote Desktop Services (RDS) Support • Support on L1 escalated tickets • Support Remote Desktop, Terminal Services, and Citrix environments. • Troubleshoot user login and session-related issues. • Monitor RDS server availability and performance. • Assist users with remote connectivity issues. • Unlock disconnected sessions. • Reset stuck or frozen sessions. • Support published applications. • Support drive mapping and remote access functionality. • Incident & Request Management • Escalate complex issues to L2/L3 support. • Coordinate with Infrastructure, Server, and Network teams. • Ensure SLA compliance.
Skill Requirements
Skill Requirement : • Identity & Access Management • Authentication Technologies • Remote Desktop Technologies • Operating Systems • ITSM Tools • Troubleshooting Skills • Incident Management • Ticket Lifecycle Management • Escalation Handling • Queue Management • Team Collaboration • Effective shift handover and documentation.
Other Requirements
Other Requirement : 24 X 7 Global Support
Frequently Asked Questions
Is the salary disclosed for the Engineer - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
The salary for this Engineer - Access/Rights Management Tool, Microsoft Windows role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Engineer - Access/Rights Management Tool, Microsoft Windows position at HCLTech located?
This Engineer - Access/Rights Management Tool, Microsoft Windows role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Engineer - Access/Rights Management Tool, Microsoft Windows position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Engineer - Access/Rights Management Tool, Microsoft Windows job at HCLTech posted?
This Engineer - Access/Rights Management Tool, Microsoft Windows position at HCLTech was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Engineer - Access/Rights Management Tool, Microsoft Windows
HCLTech
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