Duty Manager
IHG
Duty Manager
About this role
We are looking for a dynamic and guest-focused Duty Manager to oversee Front Office operations during assigned shifts, ensuring exceptional guest service, smooth hotel operations, and adherence to IHG standards.
Key Responsibilities:
- Oversee daily Front Office operations, including Reception, Reservations, Concierge/Bell Desk, and guest services.
- Ensure seamless check-in/check-out and deliver personalized guest experiences.
- Handle guest concerns and complaints promptly and effectively.
- Supervise, coach, and motivate Front Office colleagues to achieve service and operational standards.
- Support occupancy and ADR targets through effective upselling and revenue opportunities.
- Monitor billing, guest credit, cash handling, and Front Office revenue controls.
- Ensure compliance with IHG standards, hotel SOPs, safety, security, and emergency procedures.
- Coordinate effectively with all hotel departments to ensure smooth operations.
- Act as the Manager on Duty and take appropriate decisions in the absence of senior management.
Candidate Profile:
- Diploma/Degree in Hotel Management or Hospitality.
- 6–7 years of Front Office experience, preferably in an upscale or luxury hotel.
- Previous supervisory/Duty Manager experience preferred.
- Strong communication, leadership, problem-solving, and guest-handling skills.
- Excellent knowledge of Front Office operations and PMS.
- Passion for delivering exceptional guest experiences.
- Experience with an international hotel brand will be an added advantage.
Frequently Asked Questions
Is the salary disclosed for the Duty Manager position at IHG?
The salary for this Duty Manager role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at IHG located?
This Duty Manager role at IHG is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at IHG.
How do I apply for the Duty Manager position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Duty Manager job at IHG posted?
This Duty Manager position at IHG was posted on Aug 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
IHG
You'll be redirected to IHG's official application page on oraclecloud.