Duty Manager

IHG
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📍 ThailandFull time

About this role

Key Responsibilities

Guest Experience

  • Ensure guests receive exceptional service throughout their stay.
  • Personally handle VIP arrivals, departures, and special requests.
  • Resolve guest complaints and service recovery situations promptly and professionally.
  • Conduct regular guest interactions and follow up on feedback.

Operational Management

  • Monitor daily hotel operations to ensure compliance with brand standards and procedures.
  • Coordinate with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments.
  • Conduct routine inspections of guest areas and operational facilities.
  • Ensure smooth room allocation and occupancy management.

Team Leadership

  • Provide guidance and support to colleagues during shifts.
  • Coach and train team members to maintain service excellence.
  • Promote effective communication among departments.
  • Assist in managing staffing and operational resources as needed.

Safety & Security

  • Act as the hotel's emergency response leader during assigned shifts.
  • Ensure compliance with hotel safety, security, and fire-life-safety procedures.
  • Respond to emergencies, incidents, and accidents, preparing reports when required.
  • Maintain a safe environment for guests and employees.

Financial & Administrative Duties

  • Monitor and control operational expenses where applicable.
  • Prepare daily shift reports and incident reports.
  • Ensure accurate handling of guest accounts, billing concerns, and cash management procedures.
  • Support revenue-enhancing initiatives and upselling opportunities.

Qualifications

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum 3-5 years of hotel operations experience, including supervisory responsibilities.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent guest relations and conflict resolution abilities.
  • Proficiency in hotel property management systems (Opera preferred).
  • Good command of English; additional languages are an advantage.
  • Ability to work flexible shifts, including weekends and public holidays.

Competencies

  • Leadership & Teamwork
  • Customer Focus
  • Decision Making
  • Problem Solving
  • Communication Skills
  • Adaptability
  • Attention to Detail
  • Service Excellence

Reporting To

Rooms Division Manager / Front Office Manager / Hotel Manager (as per hotel structure)

Frequently Asked Questions

Is the salary disclosed for the Duty Manager position at IHG?
The salary for this Duty Manager role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Duty Manager position at IHG located?
This Duty Manager role at IHG is based in Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Duty Manager role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Duty Manager role at IHG.
How do I apply for the Duty Manager position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Duty Manager job at IHG posted?
This Duty Manager position at IHG was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Duty Manager
IHG
Apply for this role ↗

You'll be redirected to IHG's official application page on oraclecloud.