Dispatcher

Motor Werks Honda is looking for an organized, knowledgeable, experienced Dispatcher to join our growing team! JOB DESCRIPTION: The dispatcher must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/ fixed first visit and a willingness to go above and beyond for our customers and team. DUTIES AND RESPONSIBILITIES: ·       Monitor all open repair orders and assign new repair orders according to technician availability ·       Monitor technician schedules including late nights, Saturdays, vacation, training, and sickness, etc… ·       Notify technicians if MPI has a red flag appointed to them and they haven’t responded in a reasonable time limit ·       Assign waiters to technicians that will be available to start work immediately ·       Notify Shop Foreman/Shop Manager if a repair order is open for more than 3 days and is not waiting for a part to arrive. ·       Track repeat visits using the Microsoft Excel log ·       Notify Shop Foreman/Shop Manager of a repeat visit and follow up with technician to make sure Foreman/Manager has been involved and signed off on repair ·       Check all Pre-paid maintenance, DSA, Add-on lines, have been signed and properly documented ·       Ensure all no problem found (NPF) lines are signed by Foreman/Manager ·       Assign technician/porter/apprentice for quality control (QC)check if necessary ·       Ensure work is evenly distributed among resources eg; one technician can’t hold multiple repair orders open because they can’t get to all of it in a timely manner (redistribution may be necessary) ·       Have short interviews with service advisor’s daily ·       Review Appointments on a daily basis. ·       Ensure fixed right first time repairs Key skills and Competencies   ·       Communicating effectively with colleagues by giving them clear and concise Information, explanations and directions ·       High levels of oral expression, comprehension and speech clarity ·       Maintain accurate logging of shop Notes In Mpi ·       Investigate Customer Complaints and seek for resolutions ·       Delegate all work so that production is maximized ·       Organized and able to multitask ·       Advanced customer service skills ·       Computer skills and Knowledge of industry ·       Two years of related experience and or training in customer service, dispatching or project management BENEFITS: Health and Dental Vision Life Insurance 401K Plan PTO