Dispatcher

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

The Dispatcher is responsible for coordinating, scheduling, and monitoring the daily activities of field personnel to ensure efficient service delivery and operational effectiveness. This position serves as a central communication point between customers, employees, and management by receiving service requests, assigning work, tracking schedules, and resolving operational issues in a timely manner.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+         Receive, prioritize, and dispatch service requests to appropriate personnel.

+         Coordinate daily work schedules and route assignments to ensure efficient coverage and timely completion of work.

+         Monitor field activities and adjust schedules as necessary to address changing operational needs.

+         Communicate with employees, customers, and management regarding schedules, assignments, delays, and service updates.

+         Maintain accurate records of dispatch activities, work orders, service requests, and employee assignments.

+         Track and document job status, completion times, and service outcomes.

+         Respond to operational challenges and take appropriate action to minimize service disruptions.

+         Ensure compliance with company policies, procedures, and safety requirements.

+         Provide administrative support related to scheduling, reporting, and operational documentation.

+         Generate and distribute reports regarding dispatch activities and operational performance.

+         Assist with after-hours or emergency dispatch coverage, as assigned.

+         Collaborate with managers and supervisors to improve workflow efficiency and customer satisfaction.

+         Perform other duties as assigned.

Qualifications

+      High School Diploma or General Education Degree (GED).

+      Minimum of one (1) to three (3) years of dispatching, scheduling, customer service, logistics, or operational coordination experience preferred.

+      Experience using dispatch, scheduling, or workforce management software preferred.

+      Strong organizational and multitasking skills.

+      Excellent verbal and written communication skills.

+      Ability to prioritize competing demands in a fast-paced environment.

+      Strong problem-solving and decision-making abilities.

+      Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.

+      Ability to work independently and collaboratively within a team environment.

+      Strong attention to detail and accuracy.

+      Ability to maintain professionalism and composure during high-volume or emergency situations.

+      Knowledge of scheduling, routing, and customer service principles preferred.

+      Ability to maintain confidentiality of sensitive information.

Preferred:

+      One-year prior industry related experience.

The typical pay range for this role is $42,000 -$52,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.