Director - Program & Project Management

EndtoEnd Delivery Lifecycle Oversee projects from initiation and planning to execution testing and final rolloutImpediment Removal Act as a servantleader to eliminate obstacles slowing down product teams and manage crossteam dependenciesResource Financial Management Allocate resources track project burndown and manage budgets to ensure cost efficiencyStakeholder Client Management Serve as the primary point of contact for clients providing delivery health reports managing expectations and driving Customer Satisfaction CSATRisk Management Proactively identify project risks devise mitigation strategies and escalate issues when necessary

Process Optimization Champion AgileScrum or ITILITSM best practices continuously refining the delivery processQuality Assurance Enforce quality controls ensuring outputs align with Service Level Agreements SLAs and business outcomes