Senior Program Manager
techblocks
Director of Delivery & Operations
techblocks· PMO
About this role
Job Title: Director of Operations (Delivery & Operations)
Experience: 15+ Years
Role Overview
The Director of Engineering & Operations is a strategic, cross-functional leader responsible for driving engineering excellence, operational efficiency, and customer-centric delivery. This role integrates technical leadership, service delivery, and client engagement to ensure end-to-end success across platforms, projects, and customer portfolios.
You will lead multi-disciplinary teams spanning software engineering, DevOps, infrastructure, and
customer success, aligning execution with business objectives, operational KPIs, and client satisfaction outcomes.
Key Responsibilities
Delivery Leadership
- Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
- Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
- Drive architecture governance, performance optimization, and innovation across products and platforms.
- Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.
Operations Management
- Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
- Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
- Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
- Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.
Accounts & Client Management
- Build and maintain executive-level relationships with key customers and strategic partners.
- Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
- Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
- Ensure service delivery excellence, contract compliance, and successful renewal strategies.
Strategic & Financial Oversight
- Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
- Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
- Contribute to executive decision-making, risk management, and strategic planning initiatives.
- Champion digital transformation, automation, and innovation to continuously modernize operations.
Qualifications & Experience
- Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
- Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
- Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
- delivery portfolios.
Strong technical expertise in areas such as:
- Cloud platforms (AWS, Azure, GCP)
- DevOps and CI/CD ecosystems
- Microservices and distributed architectures
- Enterprise application delivery
- Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
- Exceptional communication, stakeholder management, and executive presentation skills.
Core Competencies
- Strategic Thinking & Business Acumen
- Technical Leadership & Architecture Oversight
- Operational Excellence & Process Optimization
- Client Engagement & Relationship Management
- Financial Management & Cost Optimization
- Cross-Functional Leadership & Collaboration
About TechBlocks
TechBlocks is a global digital product engineering company with 16+ years of experience helping Fortune 500 enterprises and high-growth brands accelerate innovation, modernize technology, and drive digital transformation. From cloud solutions and data engineering to experience design and platform modernization, we help businesses solve complex challenges and unlock new growth opportunities.
At TechBlocks, we believe technology is only as powerful as the people behind it. We foster a culture of collaboration, creativity, and continuous learning, where big ideas turn into real impact. Whether you're building seamless digital experiences, optimizing enterprise platforms, or tackling complex integrations, you'll be part of a dynamic, fast-moving team that values innovation and ownership.
Join us and shape the future of digital transformation
Frequently Asked Questions
Is the salary disclosed for the Director of Delivery & Operations position at techblocks?
The salary for this Director of Delivery & Operations role at techblocks is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Delivery & Operations position at techblocks located?
This Director of Delivery & Operations role at techblocks is based in Vaughan, CA-ON, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Delivery & Operations role at techblocks full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Director of Delivery & Operations role in the PMO department at techblocks.
Which team or department does the Director of Delivery & Operations at techblocks belong to?
This Director of Delivery & Operations position is part of the PMO department at techblocks. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director of Delivery & Operations position at techblocks?
Click the "Apply Now" button on this page. You will be redirected to techblocks's official application portal hosted on keka where you can submit your application directly.
When was the Director of Delivery & Operations job at techblocks posted?
This Director of Delivery & Operations position at techblocks was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Delivery & Operations
techblocks
You'll be redirected to techblocks's official application page on keka.