Director-Digital Product Management

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences– from payments to rewards to servicing– that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.

About Network & Acquiring Solutions

As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a centre of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.

The role of Director, Enterprise Payments Product Management is an exciting opportunity for a talented product leader to define the product strategy and roadmap to deliver a best-in-class enterprise payment service for American Express. The incumbent will be a central member of the Enterprise Payments COE that is tasked with driving an enterprise critical multi-year Multi-Rail Payments program established to (1) accelerate the development of our enterprise payment services and (2) redesign the operating model surrounding it to drive excellence in payment execution. This role will help to reshape and transform how payment products are built and delivered at American Express. The Director, Enterprise Payments Product Management will collaborate closely with Business, Delivery, and Technology to define the product vision and roadmap for Enterprise Payments. This role will lead our Pay Amex product team focused on the US market needs at a time of significant investment. The leader will build and develop a strong and high performing product team to modernize our core services improving customer outcomes, operations outcomes, and risk and control outcomes.

Key Responsibilities

• Lead, mentor, and develop a team of product managers, ensuring they have the necessary skills and knowledge to succeed.
• Develop and articulate a clear product vision and strategy for Bill Payment that aligns with the Enterprise’ overarching goals
• Identify, evaluate, and concisely communicate rationale for initiatives that drive experience improvements, cost efficiency, and risk reduction in Bill Payment 
• Guide the team in creating and maintaining product roadmaps, ensuring alignment with business objectives and customer needs.
• Oversee the team’s market research efforts to stay informed about industry trends, customer needs, and competitive landscape.
• Foster a culture of innovation and continuous improvement within the product management team.
• Ensure the team utilizes data-driven insights to identify market opportunities and guide product decisions.
• Lead key commercial engagements supporting AXP to deliver new product partnerships
• Collaborate with product development leader and team to build a roadmap for all payment experiences underpinned by an aligned capability strategy (Development team led)
• Identify and prioritize payments-related experience improvement initiatives / features 
• Support investment planning and partner engagement across LOB’s to consolidate a well rounded set of priorities and rationalized prioritization for them

Requirements/Qualifications

• Ability to see the big picture and develop long-term plans that align with business objectives.
• Capable of making data-driven decisions quickly and effectively.
• Comfortable taking calculated risks and making tough choices when necessary.
• Passion for payments and the advancement in technologies driving innovation in the payments ecosystem. Knowledge of Bill Pay capabilities and/or A2A money movement (ACH, wires, RTP, etc.) a plus.
• Passion to drive execution and deliver results in a dynamic and highly matrixed environment.
• Demonstrated ability to lead and manage a Product organization driving large, complex, and transformational initiatives.
• High-intellectual curiosity and strong analytical and critical thinking skills with experience in complex problem solving and strategic thought leadership.
• Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. 
• Takes initiatives from concept to Development. Able to prioritize in ambiguous situations. 
• Always striving to deliver great products. Proactive, self-driven, curious, loves learning. 
• Accepting of changing priorities and conditions; copes effectively with complexity and change. 
• Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude.  
• Sound interpersonal skills and proven ability to navigate in a cross-functional setup.  

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.