Digital & EM Solutions Representative

Overview

Quinn Company, your local Caterpillar store, is hiring a Digital & Equipment Management Solutions Coordinator in Riverside, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Digital & EM Solutions Representative is responsible for driving adoption, utilization, and ongoing value realization of Caterpillar’s technology and equipment management (EM) solutions. This role partners closely with Sales, Product Support, Rental, and customer stakeholders to ensure technologies are properly onboarded and utilized effectively. Success is measured through increased count of connected assets, increased and sustained technology usage, and disciplined lifecycle management of digital solutions.

Wages

The starting wage will depend on experience and education.

$70,000 -$80,000

Responsibilities

Essential duties and responsibilities include the following.  Other duties may be assigned.

• Promote and support adoption of Caterpillar digital technologies across customer and internal fleets
• Lead technology onboarding activities, including system setup, customer orientation, and initial success validation
• Demonstrate the value of offboard technologies as they pertain to equipment management.
• Partner with Sales and Product Support teams to identify technology opportunities aligned to customer needs
• Monitor and report on technology adoption, utilization, and performance metrics
• Educate customers and internal partners on best practices for connected asset solutions
• Coordinate with internal technical resources to resolve adoption or utilization challenges
• Maintain accurate documentation related to connected assets, subscriptions, and customer usage
• Serve as a subject-matter expert (SME) for EM solutions throughout Quinn's territory

Qualifications

• High school diploma or equivalent required.

• Two-year college degree or certificate (AA or AS) preferred; or

• Minimum of three (3) years of related industry or technical experience.

Quinn is an Equal Opportunity Employer M / F / V / DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

Responsibilities

Essential duties and responsibilities include the following.  Other duties may be assigned.
- Promote and support adoption of Caterpillar digital technologies across customer and internal fleets
- Lead technology onboarding activities, including system setup, customer orientation, and initial success validation
- Demonstrate the value of offboard technologies as they pertain to equipment management.
- Partner with Sales and Product Support teams to identify technology opportunities aligned to customer needs
- Monitor and report on technology adoption, utilization, and performance metrics
- Educate customers and internal partners on best practices for connected asset solutions
- Coordinate with internal technical resources to resolve adoption or utilization challenges
- Maintain accurate documentation related to connected assets, subscriptions, and customer usage
- Serve as a subject-matter expert (SME) for EM solutions throughout Quinn's territory