Delivery Manager

The Service Delivery Partner (Banking QE) is a high-impact leadership role focused on driving technical excellence and innovation across our MEA Banking practice. Essential Requirements • Experience: 18+ years of rich experience in Service Delivery for testing projects within the BFS segment. • Geography: Proven expertise in managing large-scale delivery specifically for the Middle East market, with exposure to other geographies. • Technical Depth: Strong Technical Program Management (TPM) skills; ability to "roll up sleeves" to solve technical roadblocks. • Education/Fundamentals: Deep understanding of Agile methodologies, P&L management, and end-to-end accountability. • Communication: Exceptional verbal and written communication skills for stakeholder management. Key Responsibilities and Deliverables 1. AI & GenAI Innovation Leadership • GenAI Integration: Lead the deployment of Generative AI tools to automate test case generation, synthetic data creation, and self-healing automation. • AI Evaluation: Establish frameworks for the quality assurance of AI/ML models within the banking sector, ensuring model reliability and compliance. • Predictive QA: Utilize machine learning analytics to identify high-risk code areas and transition the delivery model from reactive testing to proactive prevention. 2. Technical Program Management & Shift-Left Strategy • Shift-Left Implementation: Drive QE involvement into the earliest stages of the SDLC (Requirements & Design) to ensure "Testability" is architected into the product • Complex Delivery: Manage a portfolio of 25+ parallel projects across Digital, Core Banking, and Middleware with a focus on automation-first outcomes. • DevOps-CT: Orchestrate Continuous Testing (CT) within CI/CD pipelines, integrating automated quality gates into the developer workflow. • Ambiguous Environments: Navigate complex technical landscapes including data migration and middleware testing where documentation may be sparse.