Delivery Manager

Delivery Leadership • Lead end-to-end delivery of Software Testing and Quality Engineering engagements across multiple banking clients. • Manage projects executed under T&M, Professional Services, Managed Services, and Fixed Price commercial models. • Managed the testing and QA resource needs fulfilment for client project needs as per schedule and the quality • Kickstart new programs/projects for existing and new clients. • Ensure projects are delivered on time, within budget, and with agreed quality standards. • Own delivery governance, project health, risk management, escalation management, and customer satisfaction. • Drive continuous improvement initiatives to improve quality, automation, productivity, and profitability. • Ensure adherence to delivery KPIs, SLAs, utilization targets, and gross margin objectives. • Monitoring Revenue Leakage and GM improvement. • Working with Finance on billing and invoicing issues, Resource planning, coordinating with RMG & TA. Quality Engineering Leadership • Provide technical leadership across functional and non-functional testing initiatives. • Drive adoption of automation-first testing strategies. • Contributing on Marketing & white papers. • Promote shift-left testing and Quality Engineering practices. • Ability to guide teams on: • Test Automation • API Testing • Mobile Testing • Test Data Management • CI/CD Quality Gates • DevOps-enabled Testing • Agile Testing practices AI in Quality Engineering • Stay current with emerging AI technologies impacting Software Testing. • Drive adoption of AI-powered testing accelerators and tools. • Identify practical use cases of Generative AI across diverse areas withing testing life cycle • Enable teams to leverage AI responsibly for improving delivery efficiency and quality. People Leadership • Lead, mentor, and develop high-performing QA and Quality Engineering teams. • Conduct performance reviews, career development discussions, and succession planning.