CX Agent

L1 Customer Support Executive

About the Company

At FirstClub, our mission is to make high-quality products accessible and affordable to Indian consumers while educating, empowering, and earning their trust.

We are not building just another transaction engine — we are building a curated retail experience that improves everyday life through better food and better choices.

Indian retail has long been driven by discounts and mass-market products, often compromising on quality and trust. FirstClub was created to serve a growing segment of value-conscious consumers who care deeply about what they consume and want better everyday products without paying luxury mark-ups.

FirstClub is a curated grocery and food platform where every product is intentionally chosen, quality is pre-verified, and customers are guided without being overwhelmed. We currently focus on categories such as fruits, vegetables, dairy, bakery, eggs, staples, snacks, and beverages, with plans to expand into adjacent lifestyle and home categories over time.

Our goal is simple: deliver products that create a genuine “aha” moment for customers — where they instantly feel the difference in quality, freshness, and trust.

Role Overview

We are a Quality First Quick Commerce company and are currently hiring for 15 L1 Customer Support Executives to join our growing Customer Experience team. We are looking for individuals who are customer-obsessed, empathetic, and capable of delivering exceptional support through both chat and voice channels.

What You'll Do

• Handle customer interactions across chat and call support channels

• Deliver a high-quality customer experience with an empathy-driven approach towards every customer complaint and query

• Manage up to 6 concurrent chat conversations while maintaining quality and response standards

• Handle 100+ customer calls per day efficiently and professionally

• Resolve customer concerns while ensuring a positive and seamless experience

• Work closely with internal teams to ensure timely resolution of customer issues

• Maintain accurate records of customer interactions and resolutions

What We're Looking For

• Minimum 12 months of experience in Customer Support

• Prior experience in a Quick Commerce chat and call support environment is mandatory

• Ability to handle up to 6 concurrent chat interactions and 100+ customer calls per day

• Strong customer-centric mindset with a high degree of empathy and ownership

• Excellent verbal and written communication skills in English (mandatory)

• Comfortable interacting with a highly current and tech-savvy customer base

• Willingness to work in rotational shifts and rotational week-offs

Work Schedule

• 5 working days per week

• Rotational weekly offs on weekdays

• Saturdays and Sundays are mandatory working days

Shift Timings

• 6:00 AM – 3:00 PM

• 9:00 AM – 6:00 PM

• 3:00 PM – 12:00 AM

Transportation

Two-way cab facility will be provided for:

• 6:00 AM – 3:00 PM shift

• 3:00 PM – 12:00 AM shift

Training & Certification

• One week of training will be provided

• Candidates will undergo a certification process upon successful completion of the training

This is more than just an opportunity to take up a role — it’s a chance to be part of a company that is rethinking how India experiences quality, trust, and everyday retail. If you’re excited by ambitious goals, fast-paced learning, and meaningful impact, you’ll feel right at home at FirstClub.