Finance Business Partner
tracktik
Customer Training - Trainer
tracktik· Professional Services
About this role
At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.
We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.
At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.
We are looking for an engaging Customer Trainer to deliver high-quality training sessions to customers. In this role, you will educate end-users, administrators, and partners on our SaaS platform, ensuring they have the knowledge and skills to be successful. If you have a passion for teaching, technology, and helping customers succeed, we want to hear from you!
Key Responsibilities
• Conduct live virtual and in-person training sessions for customers and partners.
• Develop and maintain training materials, including presentations, guides, and video tutorials.
• Adapt training approaches based on audience needs, ensuring effective knowledge transfer.
• Gather and analyze customer feedback to improve training content and delivery.
• Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.
• Assist in the development of self-paced learning modules and certification programs.
• Act as a subject matter expert (SME) on the product, keeping up to date with new features and best practices.
• Develop and maintain training materials, including presentations, guides, and video tutorials.
• Adapt training approaches based on audience needs, ensuring effective knowledge transfer.
• Gather and analyze customer feedback to improve training content and delivery.
• Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.
• Assist in the development of self-paced learning modules and certification programs.
• Act as a subject matter expert (SME) on the product, keeping up to date with new features and best practices.
Qualifications
• 3+ years of experience in customer training, instructional design, or technical education.
• Experience delivering training in a SaaS or technology-driven environment.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Strong technical aptitude and the ability to translate complex topics into simple concepts.
• Familiarity with learning management systems (LMS) and training tools.
• Exceptional communication and interpersonal skills.
• Willingness to travel occasionally for in-person training sessions.
• Experience delivering training in a SaaS or technology-driven environment.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Strong technical aptitude and the ability to translate complex topics into simple concepts.
• Familiarity with learning management systems (LMS) and training tools.
• Exceptional communication and interpersonal skills.
• Willingness to travel occasionally for in-person training sessions.
Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.
Benefits We Offer
· Hybrid and flexible work model
· Three weeks of vacation starting in your first year
· Paid sick days & family obligation days
· Comprehensive health & dental coverage from Day 1
· 24/7 telemedicine access
· Mental health & wellness support
· Life insurance, AD&D, long term‑ disability & critical illness coverage
· RRSP & DPSP with employer matching
· Employee referral bonus
· Paid volunteer day & recognition programs
#LI-Hybrid
At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.
Frequently Asked Questions
Is the salary disclosed for the Customer Training - Trainer position at tracktik?
The salary for this Customer Training - Trainer role at tracktik is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Training - Trainer position at tracktik located?
This Customer Training - Trainer role at tracktik is based in Montreal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Training - Trainer role at tracktik full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Training - Trainer role in the Professional Services department at tracktik.
Which team or department does the Customer Training - Trainer at tracktik belong to?
This Customer Training - Trainer position is part of the Professional Services department at tracktik. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Training - Trainer position at tracktik?
Click the "Apply Now" button on this page. You will be redirected to tracktik's official application portal hosted on lever where you can submit your application directly.
When was the Customer Training - Trainer job at tracktik posted?
This Customer Training - Trainer position at tracktik was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Training - Trainer
tracktik
You'll be redirected to tracktik's official application page on Lever.