Customer/Technical Support
Optiplay
Customer/Technical Support
Optiplay· Technical
About this role
e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance.
Responsibilities
- Handle technical requests from clients, operators, and internal teams.
- Investigate, reproduce, and troubleshoot slot game issues.
- Analyze logs, game sessions, and technical identifiers.
- Verify game functionality on desktop and mobile.
- Create bug reports and verify fixes.
- Perform smoke/sanity testing after fixes and releases.
- Support production incident investigations and escalate critical issues.
- Track client-facing issues through resolution.
- Collaborate with QA, Development, DevOps, Account Managers, and other teams.
- Maintain troubleshooting documentation and identify recurring issues.
- 2+ years of experience in QA, Technical Support, Application Support, or similar.
- Understanding of software testing and client-server architecture.
- Experience with defect investigation and bug reporting.
- Basic knowledge of HTTP/HTTPS and SQL.
- Experience with REST APIs and Postman.
- Experience with ClickUp or similar tools.
- Strong analytical and troubleshooting skills.
- Good technical communication skills.
- English sufficient for written communication.
Nice to Have
- Experience in iGaming, online casino, or slot provider products.
- Knowledge of casino/game provider or aggregator integrations.
- Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.
- Understanding of microservices and production incident investigation.
- 21 vacation days + 2 extra day-offs annually;
- 12 paid sick days;
- Fully remote format — work from anywhere you feel productive;
- Flexible schedule: start your day anytime between 08:00–11:00 CET;
- Fixed budget for health insurance and gym/fitness;
- Provided all required work equipment;
- Zero bureaucracy and direct communication with founders and C-level;
- Minimal meetings, async-friendly workflow;
- Startup energy: fast motion, creativity, and tight-knit communication;
- Business trips and team meetups several times per year;
- Multiple salary payout options (flexible formats);
- …And many more perks unlocked after we hit break-even.
Frequently Asked Questions
Is the salary disclosed for the Customer/Technical Support position at Optiplay?
The salary for this Customer/Technical Support role at Optiplay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer/Technical Support job at Optiplay remote?
Yes, this Customer/Technical Support position at Optiplay is remote, with team members based in Remote, Slovakia. You can work from home or anywhere in the supported regions.
Which team or department does the Customer/Technical Support at Optiplay belong to?
This Customer/Technical Support position is part of the Technical department at Optiplay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer/Technical Support position at Optiplay?
Click the "Apply Now" button on this page. You will be redirected to Optiplay's official application portal hosted on workable where you can submit your application directly.
When was the Customer/Technical Support job at Optiplay posted?
This Customer/Technical Support position at Optiplay was posted on Sep 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer/Technical Support
Optiplay
You'll be redirected to Optiplay's official application page on workable.