Customer Support Representative
tsys· Global Payments Europe, S.R.O.
About this role
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
- Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
- Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
Preferred Qualifications
- Typically Minimum 4 Years Relevant Exp
- Previous customer service experience with a focus on payments industry
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Computer Skills - Basic computer skills
- Industry Knowledge - Ability to develop basic payments industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries
Frequently Asked Questions
Is the salary disclosed for the Customer Support Representative position at tsys?
The salary for this Customer Support Representative role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at tsys located?
This Customer Support Representative role at tsys is based in DUBLIN, , IRELAND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Representative role in the Global Payments Europe, S.R.O. department at tsys.
Which team or department does the Customer Support Representative at tsys belong to?
This Customer Support Representative position is part of the Global Payments Europe, S.R.O. department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
When was the Customer Support Representative job at tsys posted?
This Customer Support Representative position at tsys was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
tsys
You'll be redirected to tsys's official application page on Workday.