Customer Support Agent
tsys· Global Payments Europe, S.R.O.
About this role
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
What Part Will You Play?
- Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
- Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically No Relevant Experience Required
Preferred Qualifications
- Typically Minimum 2 Years Relevant Exp
- Previous customer service experience
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Computer Skills - Basic computer skills
- Industry Knowledge - Ability to develop basic payments industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries
Frequently Asked Questions
Is the salary disclosed for the Customer Support Agent position at tsys?
The salary for this Customer Support Agent role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Agent position at tsys located?
This Customer Support Agent role at tsys is based in DUBLIN, , IRELAND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Agent role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Agent role in the Global Payments Europe, S.R.O. department at tsys.
Which team or department does the Customer Support Agent at tsys belong to?
This Customer Support Agent position is part of the Global Payments Europe, S.R.O. department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Agent position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
When was the Customer Support Agent job at tsys posted?
This Customer Support Agent position at tsys was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Agent
tsys
You'll be redirected to tsys's official application page on Workday.