Customer Support Expert – German & English – Varna, Office-Based

sutherland
📍 //3📍 bg📍 Varna, Varna, Bulgaria📍 Varna, Varna, Bulgaria, //3, BulgariaFull time

About this role

Company Description

Join our modern office in Varna, centrally located and designed to foster teamwork, innovation, and personal growth!

 

About Us
For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide.

With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations.

 

We also support candidates who wish to relocate to Varna from other cities for this position.

 

After completing the two-month training and onboarding period, the role can be performed on a 4, 6, or 8-hour daily schedule.

Job Description

Your Next Exciting Career Opportunity
As a Customer Support Specialist (German & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach.

This is primarily a non-voice project, with occasional outbound callbacks if required.

 

Your Responsibilities
Handle customer inquiries primarily via chat and email
Accurately document all customer interactions and cases in the CRM system
Follow communication guidelines and internal processes
Escalate complex or sensitive cases to the appropriate teams while maintaining communication with customers
Work efficiently across multiple systems and applications simultaneously

Qualifications

Your Profile
Native-level German (C1–C2) and good English skills (minimum B2)
Excellent written and verbal communication skills
Strong computer literacy and technical aptitude
Detail-oriented, reliable, and well-organized
Previous customer service or customer-facing experience is an advantage

Additional Information

What We Offer
Working hours: Monday–Friday 08.00-20.00pm 
Highly attractive salary and long-term job security with a permanent employment contract
Work from our office in Varna
21 days of paid annual leave
Additional health and life insurance
Meal vouchers
Employee recognition programs
Comprehensive onboarding and continuous training
Clear career paths and internal growth opportunities
A modern and comfortable working environment with cozy break areas
Relocation support for candidates moving to Varna from other cities

Apply Now!
We look forward to receiving your application and welcoming you to our team

Frequently Asked Questions

Is the salary disclosed for the Customer Support Expert – German & English – Varna, Office-Based position at sutherland?
The salary for this Customer Support Expert – German & English – Varna, Office-Based role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Expert – German & English – Varna, Office-Based position at sutherland located?
This Customer Support Expert – German & English – Varna, Office-Based role at sutherland is based in //3, bg, Varna, Varna, Bulgaria, Varna, Varna, Bulgaria, //3, Bulgaria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Expert – German & English – Varna, Office-Based role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Expert – German & English – Varna, Office-Based role at sutherland.
How do I apply for the Customer Support Expert – German & English – Varna, Office-Based position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Expert – German & English – Varna, Office-Based job at sutherland posted?
This Customer Support Expert – German & English – Varna, Office-Based position at sutherland was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.