Customer support executive
jupiter· Customer Service
About this role
What we do:
Money. It's always on our mind and often comes with a rollercoaster of emotions and complex jargon. That’s why at Jupiter, our mission is to improve your financial well-being by giving you full control over your money, helping you track, save, and invest with confidence. We’re a financial services platform that uses technology to simplify money management. Whether it’s a savings account, payments, loans, credit cards, investments, or smart money tools it’s all on Jupiter. We break down banking jargon, offer spending insights, and give users modern features to make better financial decisions.
Our journey: Jupiter was founded in 2019 by Jitendra Gupta (founder of Citrus Pay), who saw how broken personal finance felt compared to customer-first experiences like food or entertainment. We launched in 2021 with a 100,000+ waitlist. Today, 30 Lakh+ users trust us with their money.
We've built a team of creative thinkers and domain experts, driven by a shared vision of a transparent and inclusive financial ecosystem.
We’ve embraced cutting- edge technology with high ownership and deep customer obsession. Our team, spanning Mobile, Platform, Data, AI & ML — is building to scale products across the board. From AI to behavioural science, we’re creating world class banking experiences, and we’re looking for more builders to join us.
Who we're looking for:
We are currently hiring fresh graduates for a voice and non-voice process role within our customer support team.
Roles and Responsibilities:
Supporting end customers via various communication channels, including mail, live chat, social media, and on-call
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Use the right methods/tools to provide accurate, valid, and complete information. Handle
customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions as per agreed communication guidelines and defined policies
.
What is needed for this role:
Excellent written and verbal communication skills
Exemplary people and communication skills
Freshers can also apply
Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments. Only graduates can apply.
Brownie Points for:
Experience mentoring juniors or managing agency/vendor partners.
Exposure to credit or payment products and their risk/compliance nuances. Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
Want to know more about us? Hop onto the links below:
About us
Our values
Our Journey
Frequently Asked Questions
Is the salary disclosed for the Customer support executive position at jupiter?
The salary for this Customer support executive role at jupiter is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer support executive position at jupiter located?
This Customer support executive role at jupiter is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer support executive role at jupiter full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer support executive role in the Customer Service department at jupiter.
Which team or department does the Customer support executive at jupiter belong to?
This Customer support executive position is part of the Customer Service department at jupiter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer support executive position at jupiter?
Click the "Apply Now" button on this page. You will be redirected to jupiter's official application portal hosted on keka where you can submit your application directly.
When was the Customer support executive job at jupiter posted?
This Customer support executive position at jupiter was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer support executive
jupiter
You'll be redirected to jupiter's official application page on keka.