Customer Support Executive
berkowits· Customer Experience
About this role
Job Title: Customer Support Executive – Beauty & Wellness
Location: 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020
Department: CRM
Job Summary:
We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.
Key Responsibilities:
Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.
Assist clients with appointment scheduling, rescheduling, and cancellations promptly.
Provide accurate information about services, packages, promotions, and membership benefits.
Address customer complaints with empathy and ensure timely resolution.
Upsell and cross-sell relevant beauty and wellness services or products when appropriate.
Maintain updated client records and feedback for service improvement.
Coordinate with salon/spa managers and therapists to ensure smooth client service.
Meet KPIs such as response time, appointment conversion rate, and customer satisfaction.
Qualifications & Skills:
Bachelor’s degree or equivalent experience.
Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.
Excellent communication skills (verbal and written) with a polite and professional demeanour.
Strong knowledge of beauty and wellness services, trends, and customer expectations.
Proficiency in CRM software and booking tools.
Ability to multitask, handle pressure, and maintain a customer-first approach.
Key Competencies:
Customer-centric mindset with empathy and patience
Sales orientation with strong upselling skills
Time management and organisational abilities
Positive and approachable attitude
Employment Type: Full-time
Salary: As per last salary and interview performance
Working Hours: 9 hours - 10:00 AM TO 7:00 PM
Working Days: 1 week off between Monday-Thursday (Friday/Saturday / Sunday will be working)
If interested, call me on 9821942300 or send us your CV to jobs2@berkowits.in (HR Department- Kavya)
Frequently Asked Questions
What is the salary for the Customer Support Executive role at berkowits?
The listed salary for this Customer Support Executive position at berkowits is INR 240K–336K. This is an FULL TIME role.
Where is the Customer Support Executive position at berkowits located?
This Customer Support Executive role at berkowits is based in New Delhi, DL, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at berkowits full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support Executive role in the Customer Experience department at berkowits.
Which team or department does the Customer Support Executive at berkowits belong to?
This Customer Support Executive position is part of the Customer Experience department at berkowits. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at berkowits?
Click the "Apply Now" button on this page. You will be redirected to berkowits's official application portal hosted on keka where you can submit your application directly.
When was the Customer Support Executive job at berkowits posted?
This Customer Support Executive position at berkowits was posted on Aug 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
berkowits · 💰 INR 240K–336K
You'll be redirected to berkowits's official application page on keka.