Customer Support (EN & Spanish)
tradequo· Customer Support -Malaysia
About this role
Position: Customer Support (EN & Spanish)
Employment Type: Full-time
Working Arrangement: Onsite| Rotational shifts
Company Overview:
We are forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide.
You will:
- Provide customer service to clients via live chat, phone call, and email
- Keep clients updated on the status of their requests, providing clear and concise communication
- Identify, escalate and communicate complex issues to the appropriate specialist via CRM, ensuring timely resolution
- Ensure compliance with market-specific regulatory requirements
- Verify documents submitted by clients within specific regions while adhering to regulatory requirements
- Prepare and interpret reports and documentation
- Attend company seminars to stay up to date with the company's business functions and roles
- Meet quarterly KPI targets set by the CS Manager, demonstrating strong performance
- Collaborate with the BD team to develop business strategies aligned with trends & customer needs
- Undertake other ad hoc tasks assigned by the manager
Requirements:
- Minimum 2-year experience in Customer Service
- Experience in a Forex broker or online trading environment is highly preferred
- Fluent in English, Mandarin is an advantages
- Customer-focused and dedicated to providing exceptional service
- Strong ability to communicate effectively
- Proficient in troubleshooting and multitasking
- Self-motivated and reliable with a proven track record of meeting and exceeding expectations
- Can-do attitude and a willingness to learn
Frequently Asked Questions
Is the salary disclosed for the Customer Support (EN & Spanish) position at tradequo?
The salary for this Customer Support (EN & Spanish) role at tradequo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support (EN & Spanish) position at tradequo located?
This Customer Support (EN & Spanish) role at tradequo is based in Medellín, Antioguia, Colombia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support (EN & Spanish) role at tradequo full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Support (EN & Spanish) role in the Customer Support -Malaysia department at tradequo.
Which team or department does the Customer Support (EN & Spanish) at tradequo belong to?
This Customer Support (EN & Spanish) position is part of the Customer Support -Malaysia department at tradequo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support (EN & Spanish) position at tradequo?
Click the "Apply Now" button on this page. You will be redirected to tradequo's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support (EN & Spanish) job at tradequo posted?
This Customer Support (EN & Spanish) position at tradequo was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support (EN & Spanish)
tradequo
You'll be redirected to tradequo's official application page on bamboohr.