Customer Support

Youtooz· Customer Support
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📍 Vancouver, CanadaFULL TIME💰 CAD 45K–48K

About this role

Responsibilities

  • Providing customer support across multiple channels while maintaining our brand voice
  • Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
  • Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
  • Engaging with our community on social media by responding to support inquiries and feedback
  • Acting as a Youtooz brand ambassador


Requirements

  • +1 years of experience in customer support across multiple channels (email, chat, phone)
  • Experience with high-volume & fast-paced customer support
  • Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
  • Experience with ticketing systems (Zendesk, Jira, Zoho)
  • Ability to work independently and efficiently
  • Excellent attention to detail
  • Passion for customer support and helping others


Bonus Points

  • Bachelor's Degree or higher
  • Written fluency in additional languages
  • Social Media Support experience (Twitter, Instagram, Reddit)
  • Community Management experience
  • Strong familiarity with Internet and pop culture

Customer Support Representative

Location: Remote
Schedule: Monday to Friday


Youtooz creates designer toys for the heroes and role models of the internet — Youtubers, Instagram influencers, celebrities, athletes, rappers, and more. Our mission is to bring the people you already love to watch and keep up with on the internet in real life, on your desk at work, your shelf in your bedroom or even in your living room for everyone to see. Youtooz are incredibly personal and unique to each creator and customer and comes with a variety of unique perks.


We’re on the lookout for a Customer Support Representative who will primarily be responsible for assisting customers through our main support channels, including Email, Twitter/X, Facebook, Instagram, and Reddit. In addition to this, the role will contribute to growing our online community through thoughtful interactions on our social platforms. You’ll also work closely with a small, passionate team dedicated to the Youtooz brand and delivering exceptional customer support.


The ideal candidate will have excellent written English, be highly organized and independent, possess strong problem-solving skills with attention to detail, and have a passion for customer support and internet culture.


Frequently Asked Questions

What is the salary for the Customer Support role at Youtooz?
The listed salary for this Customer Support position at Youtooz is CAD 45K–48K. This is an FULL TIME role.
Where is the Customer Support position at Youtooz located?
This Customer Support role at Youtooz is based in Vancouver, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support role at Youtooz full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Support role in the Customer Support department at Youtooz.
Which team or department does the Customer Support at Youtooz belong to?
This Customer Support position is part of the Customer Support department at Youtooz. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support position at Youtooz?
Click the "Apply Now" button on this page. You will be redirected to Youtooz's official application portal hosted on rippling where you can submit your application directly.
When was the Customer Support job at Youtooz posted?
This Customer Support position at Youtooz was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support
Youtooz · 💰 CAD 45K–48K
Apply for this role ↗

You'll be redirected to Youtooz's official application page on rippling.