Customer Success Manager
singular
Customer Success Manager
rux· Customer Success
About this role
Remote Opportunity - Canada, US
We're always looking for exceptional people. If you're passionate about what you do and want to be part of a pioneering team building purpose-built software for industrial equipment and commercial field service industry, we want to hear from you!
RUX Software is a fast-growing Microsoft Business Central ISV serving 500+ clients globally across equipment rental, construction, scaffolding, trenching/shoring, oilfield services, medical equipment, and related verticals. We're engineered to fit the industries we serve, and we hire people the same way.
Overview
Leads the design, development, testing, release, and support of complex Business Central and cross-platform mobile solutions. Serves as a technical leader by making sound design decisions, mentoring developers, resolving difficult technical problems, and improving engineering quality and delivery practices.
Responsibilities
- Customer Value Realization.
- Ensure customers achieve defined success outcomes.
- Drive product adoption and usage growth.
- Monitor health scores and risk indicators.
- Proactively identify gaps in value realization.
- Retention Management.
- Own renewal readiness and forecasting.
- Mitigate churn risks early.
- Conduct business reviews (QBRs / EBRs).
- Develop documented success plans.
- Expansion & Growth.
- Identify expansion opportunities (seats, modules, usage).
- Partner with Sales on upsell execution.
- Position additional value use cases.
Qualifications
- Relevant experience and demonstrated capability appropriate to the scope and level of the role.
- Strong communication, collaboration, judgment, and accountability for results.
- Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable.
Equal Opportunity Employer
RUX Software is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to a workplace where employees are treated with dignity and respect.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Manager position at rux?
The salary for this Customer Success Manager role at rux is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Manager job at rux remote?
Yes, this Customer Success Manager position at rux is remote, with team members based in Canada, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at rux full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Manager role in the Customer Success department at rux.
Which team or department does the Customer Success Manager at rux belong to?
This Customer Success Manager position is part of the Customer Success department at rux. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at rux?
Click the "Apply Now" button on this page. You will be redirected to rux's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Manager job at rux posted?
This Customer Success Manager position at rux was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
rux
You'll be redirected to rux's official application page on bamboohr.