Customer Success Manager
singular
Customer Success Representative (Brilliant Harvest)
altaml· Customer Success
About this role
🌾 Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience
About the Role
We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.
You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.
What You'll Do
🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
🔹 Create release notes, video tutorials, and training content to drive product utilization
🔹 Deliver engaging product demos and onboarding sessions in person and online
🔹 Gather feedback from the field to inform product improvements and capturing of bugs
🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts
🔹 Track usage metrics and build strategies to drive deeper engagement
Who You Are
✅ Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support
✅ You relate to both dealers and farmers — and you get the realities of their day-to-day
✅ Strong communicator and natural presenter — clear, confident, and approachable
✅ Organized and proactive — you follow through and love seeing customers succeed
✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing
✅ You relate to both dealers and farmers — and you get the realities of their day-to-day
✅ Strong communicator and natural presenter — clear, confident, and approachable
✅ Organized and proactive — you follow through and love seeing customers succeed
✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing
Why Join Us?
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Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
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Remote-first role with a flexible work environment.
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A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
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A collaborative culture that values growth, learning, and impact.
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Competitive compensation, ESOP, and benefits.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Representative (Brilliant Harvest) position at altaml?
The salary for this Customer Success Representative (Brilliant Harvest) role at altaml is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Success Representative (Brilliant Harvest) job at altaml remote?
Yes, this Customer Success Representative (Brilliant Harvest) position at altaml is remote, with team members based in Canada. You can work from home or anywhere in the supported regions.
Is the Customer Success Representative (Brilliant Harvest) role at altaml full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Representative (Brilliant Harvest) role in the Customer Success department at altaml.
Which team or department does the Customer Success Representative (Brilliant Harvest) at altaml belong to?
This Customer Success Representative (Brilliant Harvest) position is part of the Customer Success department at altaml. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Representative (Brilliant Harvest) position at altaml?
Click the "Apply Now" button on this page. You will be redirected to altaml's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Representative (Brilliant Harvest) job at altaml posted?
This Customer Success Representative (Brilliant Harvest) position at altaml was posted on Oct 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Representative (Brilliant Harvest)
altaml
You'll be redirected to altaml's official application page on Lever.