Customer Success Manager - EMEA
energyexemplarllc
Customer Success Manager
bluesight· Customer Success
About this role
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
The Opportunity
We're looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success. They will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term.
Core Responsibilities:
- Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs)
- Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes
- Conduct regular business reviews with healthcare executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return
- Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value
- Track and report on key metrics for customer
Customer Service Responsibilities:
- Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests.
- Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.
- Vary service approach based on customer segmentation and delivery playbooks
- Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives
- Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues
- Acquire and maintain customer references
- Monitor and respond to NPS survey feedback and Customer Health scores
- Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
- Achieve annual renewal targets in partnership with Renewals Specialist
- Facilitate new growth opportunities and achieve annual growth targets
Requirements:
- Bachelor’s degree or equivalent work experience
- 3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company
- 3+ years of B2B Healthcare company experience in Account Management or Customer Success preferred
Core Competencies:
The ideal candidate brings 3+ years of healthcare Customer Success experience that includes effective management of a large customer pool with SaaS contracts above $100k. This candidate demonstrates an ability to balance strong, consultative customer service and consistently achieve performance metrics. The role serves as the face of Bluesight, so it is critical the candidate demonstrates a clear and energetic communication style that is effective at both the executive and end user level of an organization. Finally, the candidate must be a self-starter and demonstrate a history of success, multiple examples of taking initiative, and the ability to succeed in a fast-paced, high pressure environment.
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Frequently Asked Questions
What is the salary for the Customer Success Manager role at bluesight?
The listed salary for this Customer Success Manager position at bluesight is USD 75K–85K. This is a remote Full Time Remote In person meeting attendance required role.
Is the Customer Success Manager job at bluesight remote?
Yes, this Customer Success Manager position at bluesight is remote, with team members based in United States - Remote. You can work from home or anywhere in the supported regions.
Is the Customer Success Manager role at bluesight full-time or part-time?
This is listed as a Full Time Remote In person meeting attendance required position. It is posted as a Customer Success Manager role in the Customer Success department at bluesight.
Which team or department does the Customer Success Manager at bluesight belong to?
This Customer Success Manager position is part of the Customer Success department at bluesight. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at bluesight?
Click the "Apply Now" button on this page. You will be redirected to bluesight's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Manager job at bluesight posted?
This Customer Success Manager position at bluesight was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
bluesight · 💰 USD 75K–85K
You'll be redirected to bluesight's official application page on Lever.