Trade Marketing
Marathon Talent
Customer Succes Manager
Marathon Talent· SaaS
About this role
We are looking for a Customer Success Manager (SMB) for the NOLA region. We combine AI and No-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50+ countries.
- Own the end-to-end customer journey for a portfolio of enterprise accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.
- Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
- Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
- Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
- High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
- Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
- Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.
Frequently Asked Questions
Is the salary disclosed for the Customer Succes Manager position at Marathon Talent?
The salary for this Customer Succes Manager role at Marathon Talent is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Succes Manager position at Marathon Talent located?
This Customer Succes Manager role at Marathon Talent is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Succes Manager role at Marathon Talent full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Succes Manager role in the SaaS department at Marathon Talent.
Which team or department does the Customer Succes Manager at Marathon Talent belong to?
This Customer Succes Manager position is part of the SaaS department at Marathon Talent. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Succes Manager position at Marathon Talent?
Click the "Apply Now" button on this page. You will be redirected to Marathon Talent's official application portal hosted on workable where you can submit your application directly.
When was the Customer Succes Manager job at Marathon Talent posted?
This Customer Succes Manager position at Marathon Talent was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Succes Manager
Marathon Talent
You'll be redirected to Marathon Talent's official application page on workable.