Customer Service Trainer

Company Description

At Swift 7 Consultants, we believe great businesses are built on great communication. Our team is focused on creating professional, positive, and reliable customer experiences while providing our employees with an environment where they can develop valuable skills and build long-term careers.

We value professionalism, teamwork, initiative, and continuous improvement. As we continue to grow, we are looking for motivated individuals who are ready to learn, contribute, and grow alongside our team.

Job Description

Swift 7 Consultants is seeking a confident and motivated Customer Service Trainer to join our team in Cincinnati, OH.

In this role, you will help prepare and support customer service team members by providing practical training, coaching, and ongoing guidance. You will play an important part in ensuring employees have the communication skills, product knowledge, and confidence necessary to provide a consistently high level of service.

This is an excellent opportunity for someone who enjoys working with people, communicating ideas clearly, and helping others reach their potential.

Responsibilities

• Deliver engaging training sessions for new and existing customer service team members.
• Introduce employees to company procedures, service standards, and customer communication practices.
• Coach team members on effective communication, problem-solving, and customer interaction techniques.
• Provide constructive feedback and identify opportunities for individual development.
• Support new hires throughout their onboarding and initial training period.
• Monitor training progress and help reinforce key skills through practical exercises and coaching.
• Collaborate with team leaders to identify training needs and areas for improvement.
• Help maintain a positive, professional, and supportive learning environment.
• Stay familiar with company processes and service expectations to ensure training remains relevant and effective.

Qualifications

• Strong verbal and written communication skills.
• Confident and professional presentation abilities.
• Excellent interpersonal and relationship-building skills.
• Ability to explain information clearly and effectively.
• Strong organizational and time-management abilities.
• Positive attitude with a genuine interest in helping others develop.
• Ability to provide constructive feedback in a supportive manner.
• Adaptability and willingness to learn new processes.
• Comfortable working independently and as part of a collaborative team.
• Strong problem-solving and decision-making skills.

Additional Information

• Competitive salary of $34,000 – $39,000 per year
• Full-time employment
• Professional training and ongoing development
• Career growth and advancement opportunities
• Opportunity to strengthen leadership, coaching, and communication skills
• Supportive and collaborative team environment
• Hands-on experience in training and employee development
• Opportunities to take on additional responsibilities as you grow within the organization