Customer Service Supervisor
sekologistics
Customer Service Supervisor
rhe· 7472 Rhenus Warehousing Solutions Hong Kong Ltd
About this role
What You Can Expect:
Work closely with Operations Manager to handle customer's requirements and proactive to propose solution or option.
Maintain warehouse operations smooth.
Respond to interested parties in a timely manner with effective comunication skills.
Support management to meet operational KPI.
Monitor subcontractor performance and ensure compliance with company quality procedures.
Monitor the service quality and asset utilization of the warehouse.
Evaluate and review existing procedure & warehouse operation.
Propose improvement action plans on layout, stock level and operational processes, regularly review and adjust per need.
Implement dynamic management of warehouse, make statistics to timely reflect In & Out status, overstocking, backlogs and dead stock, analyze to provide a basis for decision-making.
Assess the storage differences between the system and the actual warehouse operation against the defined stock level.
Provide suggestions to improve the accuracy of management plans.
Collaborate with managers to enhance operational efficiency and customer satisfaction.
Manage any escalated queries and provide support to the customer service team.
Other ad-hoc assignments from Management.
What You Bring:
- Diploma or above, majoring in warehouse management, customer service, or relevant field.
- 3 years or above related experience.
- Advanced ERP skills in warehouse management.
- Candidates with working experience in fashion clothing and automatic robotic warehouse is a plus.
- Proficient in MS Office.
- Good in English and Cantonese.
- Candidates with less experience will be considered as Assistant Warehouse Supervisor.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Supervisor position at rhe?
The salary for this Customer Service Supervisor role at rhe is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Supervisor position at rhe located?
This Customer Service Supervisor role at rhe is based in HongKong, China. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor role at rhe full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Supervisor role in the 7472 Rhenus Warehousing Solutions Hong Kong Ltd department at rhe.
Which team or department does the Customer Service Supervisor at rhe belong to?
This Customer Service Supervisor position is part of the 7472 Rhenus Warehousing Solutions Hong Kong Ltd department at rhe. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Supervisor position at rhe?
Click the "Apply Now" button on this page. You will be redirected to rhe's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Supervisor job at rhe posted?
This Customer Service Supervisor position at rhe was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor
rhe
You'll be redirected to rhe's official application page on Workday.