Customer Service Supervisor
sekologistics
Customer Service Supervisor
olatheks· City Of Olathe
About this role
Employment Type
Full Time
Job Summary
Hiring range: $26.01 to $29.72 hourly, depending on qualifications
Join our team as a Library Customer Service Supervisor, where you'll lead and support our customer service team in providing exceptional experiences for library customers at the Downtown Library. In this role, you'll oversee day-to-day operations, mentor staff, and ensure service standards are met. We're seeking a motivated individual with strong leadership skills, a commitment to excellence, and a passion for fostering positive relationships with customers. If you have supervisory experience, excellent communication abilities, and a dedication to enhancing the library's services, apply now to play a key role in our library's success and community engagement.
For more details, review the full job details and requirements below.
The Customer Service Supervisor I supervises a team of employees primarily providing customer service as their main responsibility. This position involves scheduling, assigning duties, coaching, developing direct reports, and refining processes to maximize efficiency to create an inclusive, customer-focused environment. This role drives consistency, efficiency, and excellence, providing data-driven recommendations while embedding customer experience into the organizational culture.
Key Responsibilities
Creates the schedule for direct reports to ensure coverage of tasks and duty rotations in collaboration with other teams; manages and develops direct reports by auditing their completed tasks for accuracy, providing regular feedback, and coaching through one-on-one meetings to enhance performance and motivation; recommends new hires, promotions, salary reviews, and disciplinary actions, including termination; ensures a collaborative team approach in accomplishing work.
Listens to and responds to customer complaints, escalations, and complex issues; observes, evaluates, and provides feedback on staff interactions with both external and internal customers.
Recognizes and recommends process improvements to gain efficiencies; publishes and regularly reviews scripts and workflow documentation for system and business practices; seeks out and utilizes innovative opportunities for improved practices when applicable.
Represents the team on various Citywide, department, or division committees and teams; partners closely with relevant stakeholders to establish strong rapport and communication; oversees the consistent application of organizational policies and procedures.
Qualifications
Experience: Four years of customer service experience is required, preferably in a related setting. One or more years experience leading or supervising customer service team members is preferred.
Education: A bachelor’s degree or equivalent in a related field is required. Relevant work experience with progressively increasing responsibilities within the field or a related field may be substituted for education.
Licenses & Certifications: Depending on the nature of the assigned work, a valid driver’s license and a favorable driving record may be required.
Language: Proficiency in verbal and written English language is required. Additional proficiency in Spanish and American Sign Language is preferred.
Frequently Asked Questions
What is the salary for the Customer Service Supervisor role at olatheks?
The listed salary for this Customer Service Supervisor position at olatheks is USD 26–30. This is an Full time role.
Where is the Customer Service Supervisor position at olatheks located?
This Customer Service Supervisor role at olatheks is based in Downtown Library. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor role at olatheks full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Supervisor role in the City Of Olathe department at olatheks.
Which team or department does the Customer Service Supervisor at olatheks belong to?
This Customer Service Supervisor position is part of the City Of Olathe department at olatheks. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Supervisor position at olatheks?
Click the "Apply Now" button on this page. You will be redirected to olatheks's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Supervisor job at olatheks posted?
This Customer Service Supervisor position at olatheks was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor
olatheks · 💰 USD 26–30
You'll be redirected to olatheks's official application page on Workday.