Customer Service Supervisor

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Recognize and manage all demands for products from customers by driving Sales and operation plan and Master  production Schedules: 

• Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are  integrated into the system and any integration errors are dealt with and resolved. Loading closed orders onto the  system. 

• Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are  firmed up by the Customer, ensuring that the data has been accurately supplied from the Customer. 

• If necessary, release picking lists for the Customers’ deliveries.  

• Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted  service levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are  reached. 

• Manage co-operation and logistics issues with logistics external platforms 

• Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if  necessary, initiate corrective action plans.  

• Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers…). Ensure that the returnable packaging loops are adhered to, preventing any packaging shortages. 

• Prepare the Customs documentation required for exporting if need be. 

• On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen  method of communication to the level of the Customer contact. Adapt the frequency to the situation (preventative,  curative, crisis). 

• Meet the Customer contacts on a regular basis (once a year for major Customers). 
   

Make sure from the complete customer demand (date & quantity), that this demand will be met: Ensure the feasibility of the Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily))  and if necessary, negotiate the planned delivery dates upstream with the Customer.  

• Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure  the production sequencing based on real customer demand  

• Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer  Service Rate (CSR) calculation). Propose action plans to improve the service level. 
   

Identify the blocking points and plan appropriate quick actions to solve them: 

• Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer & internally  (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate through the Logistics Red Alert application. 

• Make sure that there is a backup for each Customer & train the backup on the way to manage the Customers’ account;  ensure that during holidays the position is covered & that both internal & external Customers are notified in advance of  the absence and informed of the person that will be temporarily managing the Customers’ account. 

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com