Customer Service Specialist (all genders)

Company Description

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. This takes more than good ideas. It takes people who take initiative and challenge the status quo. We believe in flat hierarchies, direct communication, and pragmatic decisions. No long approval chains. Just ownership, trust, and clear responsibility. We work hard, but we also believe in enjoying the ride together - over team lunches, afterwork drinks, company events, or a quick coffee in between meetings. If this sounds like you, ABOUT YOU could be the right place to bring in your perspective.

Job Description

• You will solve complex customer inquiries, claims, and high-level complaints via email with absolute autonomy and zero direct phone contact as true Last-Level Support
• Root out issues using extended system permissions and collaborate directly with key internal partners across Finance, Tech, and Legal to craft sustainable solutions
• Turn everyday case insights into action by driving continuous improvements alongside cross-functional teams
• Partner with our QA team to monitor, evaluate, and elevate the performance standards of our external partners
• Build and maintain clear English-language documentation to ensure critical operational insights are captured and shared seamlessly across the team
• Take full accountability for special initiatives, complex edge cases, and high-visibility projects from day one

Qualifications

• Customer support experience is a plus, but motivated career-changers with strong problem-solving skills are very welcome
• Practical mindset and logical thinking count more than formal degrees or qualifications
• Sharp analytical skills with a knack for deep-dive "detective work" and quick tool adoption
• Strong written communication and service mindset for smooth internal collaboration
• High initiative, structured working style, and hands-on attitude
• Business-fluent German and English skills (written and spoken)
• Collaborative team player who stays calm under pressure

Additional Information

Your perks at a glance: Visit our benefits page.

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You
We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.
Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.
What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.