Finance Specialist (HK Based Client)
Intelassist
Customer Service Representative - Spanish Bilingual
Intelassist· Operations
About this role
Work Setup: Onsite for 1-2 months, followed by a transition to a hybrid setup.
Work Schedule: Night Shift (Eastern Time zone)
Location: Eastwood City Cyberpark Eastwood Avenue, Quezon City, Philippines, 1110
Salary Package: 70,000 PHP/Monthly
Job Description:
As a member of the the Customer Service Representative will provide solutions to customer inquiries in a courteous and timely manner, including collaborating with various departments on behalf of the customers.
Duties and Responsibilities:
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment and grow our “Safety First Culture”
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Perform related duties as required or assigned by supervisor
Requirements:
- At least 2 years of Experience as Spanish Bilingual CSR
- Proficiency with Microsoft Office (Outlook, Word and Excel applications)
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude
Job Highlights:
- Competitive Salary
- Non-taxable Allowance
- HMO Coverage after a month
- Mentoring and development programs for career growth opportunities
- Employee engagement activities
- “Family-oriented” culture
- Fixed Weekends Off
- Hybrid Set Up
WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative - Spanish Bilingual position at Intelassist?
The salary for this Customer Service Representative - Spanish Bilingual role at Intelassist is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative - Spanish Bilingual position at Intelassist located?
This Customer Service Representative - Spanish Bilingual role at Intelassist is based in Eastwood, Quezon City, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative - Spanish Bilingual role at Intelassist full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative - Spanish Bilingual role in the Operations department at Intelassist.
Which team or department does the Customer Service Representative - Spanish Bilingual at Intelassist belong to?
This Customer Service Representative - Spanish Bilingual position is part of the Operations department at Intelassist. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative - Spanish Bilingual position at Intelassist?
Click the "Apply Now" button on this page. You will be redirected to Intelassist's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Service Representative - Spanish Bilingual job at Intelassist posted?
This Customer Service Representative - Spanish Bilingual position at Intelassist was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative - Spanish Bilingual
Intelassist
You'll be redirected to Intelassist's official application page on breezy.