IT Admin Temporary
Helpware
Customer Service Representative (G)
About this role
Customer Service Representative (Email and Chat)
About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our Philippines team is growing and we're looking for Customer Service Representatives to join us.
Position Summary:
If you’re a problem solver and have ease in connecting with customers, this is the role for you!
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience.
Communication Skills:
- You are strong in spoken and written English (at least C1)
- Minimum 1 year professional customer service experience o equivalent customer facing role
- Experience supporting customers via e-mail, and/or chat
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to different audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Solution and satisfaction driven, being able to discern when to provide compensation
Plus, but not required:
- Knowledge of Office 360
- Experience with Zendesk, ServiceDesk or Freshdesk
- Able to meet minimum typing speed of 40 WPM while chatting with customers
- Interested in ecommerce with possible previous experience in leading ecommerce clients
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative (G) position at Helpware?
The salary for this Customer Service Representative (G) role at Helpware is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative (G) position at Helpware located?
This Customer Service Representative (G) role at Helpware is based in Cebu, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative (G) role at Helpware full-time or part-time?
This is listed as a TEMPORARY position. It is posted as a Customer Service Representative (G) role at Helpware.
How do I apply for the Customer Service Representative (G) position at Helpware?
Click the "Apply Now" button on this page. You will be redirected to Helpware's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Service Representative (G) job at Helpware posted?
This Customer Service Representative (G) position at Helpware was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (G)
Helpware
You'll be redirected to Helpware's official application page on breezy.