Customer Service Representative for an eCommerce Company - (US-based/Remote)
Paired· Recruiting Team
About this role
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
About the role
A fast-growing DTC apparel brand in the US is looking for a Customer Service Representative to own their support inbox and keep the customer experience sharp as they scale. You will be the first line of contact for their community, handling everything from order questions to pre-order updates, and helping build the systems that make support faster over time.
This starts as a customer service role but has real room to expand into broader operational support for someone who shows initiative.
What you'll do
- Reply to customer support tickets with clear, warm, on-brand written communication
- Manage pre-order issues, shipping delays, returns, and store credit requests following existing SOPs
- Build out canned responses and new SOPs as recurring patterns show up in the queue
- Run a twice-weekly check on unfulfilled orders older than 3 days and chase down whatever is holding them up
- Support backend and admin tasks: generating barcode labels for suppliers, creating new products in the ecommerce platform, spreadsheet checks, SKU accuracy, and general data entry
- Flag recurring product or fulfillment issues to the team so they get fixed at the source
What we're looking for
- 2+ years in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand
- Excellent written English. You can be friendly and efficient in the same sentence
- High empathy and EQ. You can de-escalate a frustrated customer without sounding scripted
- Reliable and punctual. The team needs to know the inbox is covered
- Comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk or similar) and Shopify
- Detail-oriented with spreadsheets and data entry
- Genuinely interested in growing into broader operational responsibilities
Nice to have
- Experience with an apparel, sustainability, or lifestyle brand
- Familiarity with inventory or barcode/SKU workflows
Details
- Full-time, 100% remote
- Latin America based, with availability aligned to Eastern Time
- Long-term role with a small, growing team
- Remote Working for US Company
- Exposure to new technology & trend
- Competitive Salary
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative for an eCommerce Company - (US-based/Remote) position at Paired?
The salary for this Customer Service Representative for an eCommerce Company - (US-based/Remote) role at Paired is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative for an eCommerce Company - (US-based/Remote) job at Paired remote?
Yes, this Customer Service Representative for an eCommerce Company - (US-based/Remote) position at Paired is remote, with team members based in Jamaica, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative for an eCommerce Company - (US-based/Remote) role at Paired full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative for an eCommerce Company - (US-based/Remote) role in the Recruiting Team department at Paired.
Which team or department does the Customer Service Representative for an eCommerce Company - (US-based/Remote) at Paired belong to?
This Customer Service Representative for an eCommerce Company - (US-based/Remote) position is part of the Recruiting Team department at Paired. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative for an eCommerce Company - (US-based/Remote) position at Paired?
Click the "Apply Now" button on this page. You will be redirected to Paired's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative for an eCommerce Company - (US-based/Remote) job at Paired posted?
This Customer Service Representative for an eCommerce Company - (US-based/Remote) position at Paired was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative for an eCommerce Company - (US-based/Remote)
Paired
You'll be redirected to Paired's official application page on workable.