Client Care Specialist
globalexcel
Customer Service Representative - Assistance Services $21.98/h
globalexcel· Customer Service/Support
About this role
Job Description
Customer Service Representative - Assistance Services $21.98/h
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
What does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
What skills and experience are we looking for?
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Excellent communications skills in English
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
We offer you
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative - Assistance Services $21.98/h position at globalexcel?
The salary for this Customer Service Representative - Assistance Services $21.98/h role at globalexcel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative - Assistance Services $21.98/h position at globalexcel located?
This Customer Service Representative - Assistance Services $21.98/h role at globalexcel is based in Windsor, ON, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative - Assistance Services $21.98/h role at globalexcel full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative - Assistance Services $21.98/h role in the Customer Service/Support department at globalexcel.
Which team or department does the Customer Service Representative - Assistance Services $21.98/h at globalexcel belong to?
This Customer Service Representative - Assistance Services $21.98/h position is part of the Customer Service/Support department at globalexcel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative - Assistance Services $21.98/h position at globalexcel?
Click the "Apply Now" button on this page. You will be redirected to globalexcel's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative - Assistance Services $21.98/h job at globalexcel posted?
This Customer Service Representative - Assistance Services $21.98/h position at globalexcel was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative - Assistance Services $21.98/h
globalexcel
You'll be redirected to globalexcel's official application page on icims.