Scheduling Coordinator
roesseljoy
Customer Service & Patient Collections Associate
About this role
· Respond to a high volume of patient inquiries via phone, mail, and electronic messaging regarding a wide range of billing and account-related issues.
· Research and resolve patient billing inquiries by working with insurance companies, third-party payers, and other external contacts. Communicate findings accurately and promptly to patients and guarantors.
· Collect outstanding balances and update patient demographic and insurance information during patient interactions.
· Verify insurance eligibility using payer websites, available technologies, and direct communication with insurance companies.
· Understand and apply hospital and professional billing practices, including:
o Reading and interpreting Explanation of Benefits (EOBs)
o Billing commercial and government payers
o Resolving claim denials
o Assisting patients with coordination of benefits (COB) and other insurance-related issues
· Respond to complex patient and guarantor concerns, including:
o Payer denials
o Coding questions
o Secondary billing
o Coordination of benefits
o Verification of copays, coinsurance, and deductibles
Frequently Asked Questions
Is the salary disclosed for the Customer Service & Patient Collections Associate position at roesseljoy?
The salary for this Customer Service & Patient Collections Associate role at roesseljoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service & Patient Collections Associate position at roesseljoy located?
This Customer Service & Patient Collections Associate role at roesseljoy is based in Westwood, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service & Patient Collections Associate role at roesseljoy full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service & Patient Collections Associate role at roesseljoy.
How do I apply for the Customer Service & Patient Collections Associate position at roesseljoy?
Click the "Apply Now" button on this page. You will be redirected to roesseljoy's official application portal hosted on zohorecruit where you can submit your application directly.
When was the Customer Service & Patient Collections Associate job at roesseljoy posted?
This Customer Service & Patient Collections Associate position at roesseljoy was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service & Patient Collections Associate
roesseljoy
You'll be redirected to roesseljoy's official application page on zohorecruit.