Customer Service Executive
About this role
Company Description
jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key role in facilitating millions of job placements across various sectors and industries.
We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.
Job Description
Your responsibilities:
- Manage customer enquiries via email or phone in a professional and timely manner
- Follow-up with your portfolio of customers and offer appropriate recommendations
- Ensure the publication and the quality of listings within the SLA timeframe
- Work closely with internal teams to guarantee a smooth customer experience
- Provide support to jobseekers
Qualifications
- First experience in a customer service or other direct customer facing role
- Fluency in English, French, and German. Luxembourgish is an asset.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
- Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- High attention to detail and strong problem-solving skills
Additional Information
Your benefits
- Holiday allowance
- Quarterly bonus
- Lunch vouchers
- 26 vacation days + 2 volunteering days
- 2 home office days after onboarding (possible)
- Group insurance + hospital insurance
- Ongoing development possibilities
Frequently Asked Questions
Is the salary disclosed for the Customer Service Executive position at stepstonegroup?
The salary for this Customer Service Executive role at stepstonegroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Executive position at stepstonegroup located?
This Customer Service Executive role at stepstonegroup is based in Bertrange, Bertrange, EUROPE, Luxembourg, EUROPE, lu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Executive position at stepstonegroup?
Click the "Apply Now" button on this page. You will be redirected to stepstonegroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Executive job at stepstonegroup posted?
This Customer Service Executive position at stepstonegroup was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Executive
stepstonegroup
You'll be redirected to stepstonegroup's official application page on SmartRecruiters.