Customer Service Consultant
Rentokil Initial
Customer Service Consultant
Rentokil Initial· PACIFIC
About this role
We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in our Darwin office.
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.
The core responsibilities in this role include:
- Receiving inbound calls and email enquiries from customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting calls and internal sales targets
- Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.
Requirements:
- Experience working in phone-based customer service or call centre environments
- Demonstrated experience in phone sales and converting inquiries into sales
- Capable of working with multiple database systems and email programs
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a 'wow' experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable, and punctual.
- Accurately enter data into systems
About us
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer
Frequently Asked Questions
Is the salary disclosed for the Customer Service Consultant position at Rentokil Initial?
The salary for this Customer Service Consultant role at Rentokil Initial is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Consultant position at Rentokil Initial located?
This Customer Service Consultant role at Rentokil Initial is based in Darwin, Northern Territory, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Consultant role at Rentokil Initial full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Consultant role in the PACIFIC department at Rentokil Initial.
Which team or department does the Customer Service Consultant at Rentokil Initial belong to?
This Customer Service Consultant position is part of the PACIFIC department at Rentokil Initial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Consultant position at Rentokil Initial?
Click the "Apply Now" button on this page. You will be redirected to Rentokil Initial's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Consultant job at Rentokil Initial posted?
This Customer Service Consultant position at Rentokil Initial was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Consultant
Rentokil Initial
You'll be redirected to Rentokil Initial's official application page on workable.