Customer Service Associate - Legal Environment

Overview

IST Management is a rapidly growing business process outsourcing (BPO) company specializing in providing solutions for the management of digital and physical information through Facilities Management. This is a full-time, direct-hire position. We pride ourselves on upward mobility for our employees and a commitment to excellence for our clients. Customer Service Office Associate is responsible for overseeing and executing all corporate services at the client's site, including:  Scanning mail, hospitality, conference room set-ups, mail, shipping & receiving, copy services, front desk reception coverage, light courier duties and periodic bank runs.  Upkeep of the corporate office environment and common spaces (cleaning, organizing, stocking), and basic office services and administrative work as assigned. Ideal candidates are self-starters with great attention to detail.

Compensation:  USD $19/hr to $20/hr

Hours: Monday-Friday when needed during regular business hours between 8:30-5:30pm

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, and Paid Time Off, Bonus Incentives

Responsibilities

Job Responsibilities:

• Light front desk receptionist duties; Scanning and assigning the mail 
• Maintain the highest levels of customer care and demonstrate a friendly and cooperative attitude 
• Consistently adhere to business procedures guidelines
• Pantry and hospitality support
• Copy services - demonstrating flexibility in satisfying customer demands in a high volume production environment
• Handing time-sensitive and/or confidential information and materials
• Taking direction from supervisor or site manager; Participating in cross-training
• Courier delivery and pick up in a 5-block radius
• Maintain all logs and reporting documentation with attention to detail
• Adhering to all safety procedures

Qualifications

Qualifications:

• High school diploma or GED equivalent - college degree is a plus and allows a fast track plan to management
• Front Desk Receptionist exp.; Scanning Exp a plus; Legal Exp a plus
• Must have the ability to move items and be on your feet for long periods of time. 
• Excellent verbal and written communication skills
• Hospitality and conference room experience is a plus
• Prior mail or copy experience is a plus; computer-savvy
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet the employer's attendance policy
• Access to reliable transportation to and from the job site
• Capable of lifting up to 55 pounds with aid; Willingness to be cross-trained

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.