Customer Service Associate
hcmportal
Customer Service Associate
hcmportal· 285 Polar Speed Distribution Limited
About this role
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Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leigton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 40 hours per week - split shifts each week, 8am to 5pm and 9am to 6pm
Job Purpose and Key Responsbilities:
Deal directly with customers over the phone and via email. Updating and maintaining accurant patient records on the patient database
Recognise and report adverse events in accordance with SOP and within specified timeline
Responde promplty to customer queries, and raise complaints where appropriate
Rotate around the treatment therapies to develop a full skill set in all functions of the pharmacy administration department
Order processing and invoicing
Communicate/Collaborate with all internal departments
Additional tasks may be requested by the Seniors or Team Leaders, when appropriate to the skills and responsibilitues of a Customer Service Associate
Specialised Knowledge and Requirements
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Good working knowledge of IT packages, Word, Excel, Polar Track, Internet/Intranet, Masternaut
Strong social and interpersonal skills when dealing with internal and external clients
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Must be able to build effective working relationships with Senior Managers and their suport staff
Team player mentality with the ability to work on own initiative and influence others
Must appreciate the need for retaining confidentiality
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Associate position at hcmportal?
The salary for this Customer Service Associate role at hcmportal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Associate position at hcmportal located?
This Customer Service Associate role at hcmportal is based in GB - Leighton Buzzard (GBLEI). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at hcmportal full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Associate role in the 285 Polar Speed Distribution Limited department at hcmportal.
Which team or department does the Customer Service Associate at hcmportal belong to?
This Customer Service Associate position is part of the 285 Polar Speed Distribution Limited department at hcmportal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at hcmportal?
Click the "Apply Now" button on this page. You will be redirected to hcmportal's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Associate job at hcmportal posted?
This Customer Service Associate position at hcmportal was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
hcmportal
You'll be redirected to hcmportal's official application page on Workday.