Customer Service Associate
hcmportal
Customer Service Associate
hcmportal· 285 Polar Speed Distribution Limited
About this role
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Job Description:
CUSTOMER SERVICE ASSOCIATE - Pharmacy
Polar Speed UPS, Site 1, Chartmoor Road, Leighton Buzzard, Bedfordshire, LU7 4WG
Monday to Friday - 37.5 hours per week, split shifts each week - 8am to 4.40pm, and 9.30am to 6pm
Job Purpose and Key Responsibilities:
Deal directly with clients by phone and email
Respond promptly to customer enquiries and raise complaints where appropriate
Order processing and invoicing
Provide pricing and delivery information
Comminicate and collaborate with all internal departtments
Update and maintain accurate patient records on the patient database
Recognise and report adverse events in accordance with SOP and within the specified timeline
Rotate around the treatment therapies to develop a full skill set in all functions of the department
Perform any general administration duties required to ensure the smooth running of the department
Additional tasks may be requeste by the Seniors and Team Leaders, when appropriate to the skills and responsibilities of a Customer Service Associate
Specialised Knowledge and Requirements:
Excellent telephone manner
Excellent organisational skills, show initiative and be proactive
Must have a good eye for detail, be able to work well under pressure and be a quick learner
Good working knowledge of IT packages: Word, Excel, Polar Track, Iternet/Intranet, Masternaut, Teams
Team player mentality with ability to work on own initiative and influence others
Must apprecaite the need for retaining confidentiality
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Associate position at hcmportal?
The salary for this Customer Service Associate role at hcmportal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Associate position at hcmportal located?
This Customer Service Associate role at hcmportal is based in GB - Leighton Buzzard (GBLEI). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Associate role at hcmportal full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Associate role in the 285 Polar Speed Distribution Limited department at hcmportal.
Which team or department does the Customer Service Associate at hcmportal belong to?
This Customer Service Associate position is part of the 285 Polar Speed Distribution Limited department at hcmportal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Associate position at hcmportal?
Click the "Apply Now" button on this page. You will be redirected to hcmportal's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Associate job at hcmportal posted?
This Customer Service Associate position at hcmportal was posted on Oct 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Associate
hcmportal
You'll be redirected to hcmportal's official application page on Workday.