Customer Service Agent
gdifamilyofbrands
Customer Service Agent
pergolux· Customer Experience
About this role
As a Customer Service Agent, you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories. Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
Effectively manage competing priorities and stay organized in a fast-paced environment.
Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
What You’ll Bring
Proven experience in a customer service role dealing with both internal and external customers.
Strong verbal communication skills with a confident and clear phone presence.
Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
Ability to remain calm, composed, and positive under pressure.
A collaborative team player attitude aligned with PERGOLUX’s core values and culture.
Benefits
An international work environment in a fast-growing company with plenty of development opportunities.
Hybrid work model (80% on-site | 20% remote).
Ergonomic workstations and modern laptops (Apple or Windows).
Employee events (summer party, Christmas party, after-work gatherings).
Access to the Corporate Benefits portal.
Employee discounts on PERGOLUX products.
27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
A motivated and supportive team that helps each other.
Strong focus on professional development and skill-building.
Free drinks and snacks.
Employee referral program.
How to Apply
If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent position at pergolux?
The salary for this Customer Service Agent role at pergolux is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent position at pergolux located?
This Customer Service Agent role at pergolux is based in Sydney Office | Ingleburn. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent role at pergolux full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Service Agent role in the Customer Experience department at pergolux.
Which team or department does the Customer Service Agent at pergolux belong to?
This Customer Service Agent position is part of the Customer Experience department at pergolux. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent position at pergolux?
Click the "Apply Now" button on this page. You will be redirected to pergolux's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Service Agent job at pergolux posted?
This Customer Service Agent position at pergolux was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent
pergolux
You'll be redirected to pergolux's official application page on Ashby ATS.