Customer Service Agent

Company Description

At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.
We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.

Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.

We believe innovation should be meaningful — built for us, for collaboration, and for the future of work.

Job Description

We are seeking a Customer Service Agent to join our team in College Station, TX. In this role, you will serve as an important point of contact for customers, assisting with questions, providing accurate information, resolving concerns, and helping create a positive overall experience.

This position is ideal for someone who communicates clearly, stays organized, enjoys working with people, and is comfortable handling a variety of customer needs in a professional environment.

Responsibilities

• Respond to customer questions and requests in a professional and timely manner
• Provide clear and accurate information regarding services, processes, and general inquiries
• Assist customers in resolving concerns and identifying appropriate solutions
• Maintain accurate records of customer interactions and relevant information
• Follow internal procedures and service standards
• Communicate effectively with customers and team members
• Escalate complex issues when necessary
• Manage multiple customer requests while maintaining attention to detail
• Contribute to a positive, professional, and customer-focused work environment

Qualifications

Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Professional and positive attitude
• Strong problem-solving abilities
• Ability to stay organized and manage multiple priorities
• Comfortable working independently and as part of a team
• Attention to detail and commitment to accuracy
• Reliable, adaptable, and willing to learn
• Basic computer and administrative skills

Additional Information

• Competitive salary of $35,000–$39,000 per year
  • Full-time employment
  • Professional growth opportunities
  • Opportunities to develop valuable customer service, communication, and problem-solving skills
  • Supportive and collaborative work environment
  • Career development opportunities within a growing organization
  • Training and ongoing professional development