Customer Operations Representative with French (fixed-term)

newperkinelmer· PL10 PerkinElmer Polska Sp. z o.o.
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📍 KrakowFull time

About this role

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer Operations Representative with French (fixed-term)


Location(s)

Krakow

Job Description

We’re looking for a Customer Operations Representative fluent in French to provide day-to-day operational support within the OneSource Enterprise Support Center, managing the end-to-end lifecycle of customer request support across the EMEA region.

Contract type: 18-month fixed-term contract

Location: Hybrid working model, Krakow, Quattro Business Park (3 days office)

More information about:

Key Responsibilities

  • Work Order & Request Management: Process, manage, and monitor customer requests, ensuring all actions comply with specific contractual conditions and service level agreements (SLAs).

  • Maintenance Planning: Coordinate and schedule preventive maintenance, repairs, and validation services with internal technical teams and third-party providers.

  • Procurement & Finance: Create Purchase Requisitions, track service delivery, and partner with the finance department to invoice services falling outside of standard contractual coverage.

  • Data Integrity: Update and maintain the database daily, ensuring all documentation undergoes rigorous review within the established quality framework.

  • Account Support: Serve as a primary point of contact for enterprise accounts, providing proactive support and status updates to ensure smooth daily operations.

  • Process Optimization: Identify bottlenecks in the work order process and suggest continuous improvement solutions to drive a lean operation.

  • Reporting & Compliance: Assistance in the preparation of monthly business review reports and ensuring all activities align with both site-specific and company processes

Role requirements:

  • Language Skills: Fluent written and spoken French and English are required to support the regional customer base and internal global teams.

  • Professional Experience: Approximately 3 years of experience in Customer Service, Operations, or Procurement.

  • Technical Proficiency: Strong experience with SAP / ServiceMax is highly advantageous; candidates should demonstrate strong written communication skills and possess excellent Excel skills.

  • Organizational Excellence: Proven ability to manage time effectively, prioritize multiple projects, and meet deadlines in a fast-paced environment.

  • Industry Knowledge: Experience in Life Sciences, Environmental Health, or a regulated quality framework is a significant asset.

  • Mindset: A customer-first mindset and a high level of commitment to resolving customer issues.

What we offer:

  • Private healthcare, including dental care

  • Life and long-term disability insurance

  • MyBenefit Cafeteria system

  • Multisport Card

  • Social Fund Subsidies

  • Home Office allowance

  • Tuition reimbursement

  • Referral awards

  • Internal career development opportunities in multiple business areas

  • Day off to celebrate your birthday, and up to 3 additional days of vacation based on length of service in the company.

Join our Team!

We are strongly committed to the development of your career and giving you opportunities to learn and grow.

We make a difference for you while you make a difference in the world!

Frequently Asked Questions

Is the salary disclosed for the Customer Operations Representative with French (fixed-term) position at newperkinelmer?
The salary for this Customer Operations Representative with French (fixed-term) role at newperkinelmer is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Operations Representative with French (fixed-term) position at newperkinelmer located?
This Customer Operations Representative with French (fixed-term) role at newperkinelmer is based in Krakow. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Operations Representative with French (fixed-term) role at newperkinelmer full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Operations Representative with French (fixed-term) role in the PL10 PerkinElmer Polska Sp. z o.o. department at newperkinelmer.
Which team or department does the Customer Operations Representative with French (fixed-term) at newperkinelmer belong to?
This Customer Operations Representative with French (fixed-term) position is part of the PL10 PerkinElmer Polska Sp. z o.o. department at newperkinelmer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Operations Representative with French (fixed-term) position at newperkinelmer?
Click the "Apply Now" button on this page. You will be redirected to newperkinelmer's official application portal hosted on workday where you can submit your application directly.
When was the Customer Operations Representative with French (fixed-term) job at newperkinelmer posted?
This Customer Operations Representative with French (fixed-term) position at newperkinelmer was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Operations Representative with French (fixed-term)
newperkinelmer
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