Telesales Advisor
Better
Customer Onboarding Coordinator - Telecoms
Better· Operations
About this role
Job Title: Customer Onboarding Coordinator
Location: Remote (Philippines)
Salary: 1200-1600 USD per month, paid in PHP or USD.
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction.
Role Overview
We’re looking for an organised and detail-focused individual to manage the ordering and onboarding of telecoms services, including telephone systems, broadband, and number porting.
You’ll work closely with sales, suppliers, and internal teams to ensure orders are accurate, progressed efficiently, and delivered on time, helping create a smooth onboarding experience for customers.
Key Responsibilities
- Place and manage orders for telecoms services in line with customer requirements
- Track orders from submission to completion, chasing progress where needed
- Manage number porting and broadband provisioning, resolving any issues quickly
- Liaise with suppliers to ensure timely delivery and escalate delays where necessary
- Collaborate with internal teams to keep orders aligned with customer expectations
- Provide updates to customers and respond to order-related queries
- Maintain accurate records and update internal systems and trackers
What we’re looking for
- 3+ years of experience in telecoms provisioning, order management, or service delivery
- Hands-on experience with broadband provisioning and number porting processes
- Experience working with telecoms suppliers and managing live orders from submission to completion
- Proven ability to manage multiple orders simultaneously with high accuracy
- Strong written and spoken English communication skills, with experience communicating with customers, telecom suppliers, and internal sales teams
- Available during UK business hours
- Experience using HubSpot is a plus
- Work in a dynamic, supportive team.
- Competitive salary of 1200-1600 USD/month, paid in PHP or USD.
- Fully remote working environment.
- Access to Perkbox for discounts and rewards.
- Participate in our employee referral scheme.
- Monthly staff awards to celebrate achievements.
Frequently Asked Questions
What is the salary for the Customer Onboarding Coordinator - Telecoms role at Better?
The listed salary for this Customer Onboarding Coordinator - Telecoms position at Better is USD 1K–2K. This is a remote Full time role.
Is the Customer Onboarding Coordinator - Telecoms job at Better remote?
Yes, this Customer Onboarding Coordinator - Telecoms position at Better is remote, with team members based in Manila, Philippines, Remote. You can work from home or anywhere in the supported regions.
Is the Customer Onboarding Coordinator - Telecoms role at Better full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Onboarding Coordinator - Telecoms role in the Operations department at Better.
Which team or department does the Customer Onboarding Coordinator - Telecoms at Better belong to?
This Customer Onboarding Coordinator - Telecoms position is part of the Operations department at Better. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Onboarding Coordinator - Telecoms position at Better?
Click the "Apply Now" button on this page. You will be redirected to Better's official application portal hosted on workable where you can submit your application directly.
When was the Customer Onboarding Coordinator - Telecoms job at Better posted?
This Customer Onboarding Coordinator - Telecoms position at Better was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Onboarding Coordinator - Telecoms
Better · 💰 USD 1K–2K
You'll be redirected to Better's official application page on workable.