Telesales Advisor
Better
Call Quality Administrator
Better· Operations
About this role
Job Title: Call Quality Administrator
Location: Office based, Bournemouth
About Us
Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.
Role Overview
We are seeking a meticulous and detail-oriented Call Quality Administrator to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation for service excellence.
Responsibilities:
- Listen to and assess calls against quality, compliance and customer service standards.
- Review calls against set criteria and accurately record scores and feedback.
- Identify areas for improvement in approach, communication and call handling.
- Provide clear, constructive and consistent feedback to team members.
- Maintain accurate records of all quality assessments and results.
- Strong attention to detail and excellent organisational skills.
- Experience in administration, customer service, quality or a call-centre environment.
- Confident listening to calls and providing clear, constructive feedback.
- Strong communication skills, both written and verbal.
- Comfortable working with data and identifying trends.
- Ability to work independently and as part of a team.
- A fair, consistent and objective approach to assessing performance.
- Annual salary: £28,000 per year
- Opportunity to work in a dynamic and supportive team environment.
- 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
- Early finish Fridays
- Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
- Monthly staff awards with quarterly dinner and drinks at top local restaurants.
- Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.
- Ongoing training and development opportunities.
- Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
- Access to discount at popular retailers
Frequently Asked Questions
What is the salary for the Call Quality Administrator role at Better?
The listed salary for this Call Quality Administrator position at Better is GBP 28K+. This is an Full time role.
Where is the Call Quality Administrator position at Better located?
This Call Quality Administrator role at Better is based in Bournemouth, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Quality Administrator role at Better full-time or part-time?
This is listed as a Full time position. It is posted as a Call Quality Administrator role in the Operations department at Better.
Which team or department does the Call Quality Administrator at Better belong to?
This Call Quality Administrator position is part of the Operations department at Better. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Quality Administrator position at Better?
Click the "Apply Now" button on this page. You will be redirected to Better's official application portal hosted on workable where you can submit your application directly.
When was the Call Quality Administrator job at Better posted?
This Call Quality Administrator position at Better was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Call Quality Administrator
Better · 💰 GBP 28K+
You'll be redirected to Better's official application page on workable.