RN ICU
honorhealth
Customer Navigation Coordinator II EG
honorhealth· 75 HonorHealth Medical Group
About this role
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027Category:
Administrative SupportShift:
DayVaried hours M-F 7am - 5:30pm
Great care starts with great people. (Like you.)
At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
JOB SUMMARY
The primary contact for patients who contact the Customer Navigation Center regarding ambulatory specialty provider referrals. Primary role is to obtain referral authorizations, optimize care coordination, customer navigation, specialty appointment scheduling and support in-network referrals processing, Drive business to high quality, aligned specialists across our network.
ESSENTIAL FUNCTIONS
- Demonstrates high level knowledge of insurance requirements for referral authorization and care coordination Consistent coverage verification for patient appointments, including specialty referrals to HonorHealth Medical Group, PSAs, ACOs and aligned specialists in our network.
- Gather appropriate clinical documentation to support the referral authorization and subsequent specialty appointment scheduling.
- Keep current on all knowledge base articles and workflow changes posted in Teams Channels
- Document both ordering and receiving provider by name and location within Referral Management System and EPIC so patient journey can be properly monitored, data reporting can we accurate and any gaps identified early.
- Understand and utilize provider scoring for quality, access to care, location, insurance compatibility when sending referrals to specialists. Make the “best fit” recommendation when not otherwise indicated by ordering provider.
- Escalate any issues with provider data in Referral Management System or EPIC platforms so provider data can be quickly updated.
- Escalate any care availability or customer service issues with provider offices to Supervisor for follow up.
- Utilize internal and external resources to seek knowledge about insurance plans.
- Send proactive messages to both patient and ordering/ receiving providers about referral processing statuses.
- Meet productivity metrics and quality KPIs on a daily/ weekly basis.
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
- Associates or medical assistant certification Preferred and
EXPERIENCE
- 2 years of call center experience Required
- Other Typing a minimum of 45 words per minute (WPM) Required
- Other Basic knowledge of insurance plans and requirements Knowledge of physician specialties and hospital services offered Knowledge of medical terminology Required
- Other Bilingual in Spanish (conversation) Preferred
LICENSES AND CERTIFICATIONS
- Successful completion of competency module (Level 2) Required
We're all in for your career.
Frequently Asked Questions
Is the salary disclosed for the Customer Navigation Coordinator II EG position at honorhealth?
The salary for this Customer Navigation Coordinator II EG role at honorhealth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Navigation Coordinator II EG position at honorhealth located?
This Customer Navigation Coordinator II EG role at honorhealth is based in Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Navigation Coordinator II EG role at honorhealth full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Navigation Coordinator II EG role in the 75 HonorHealth Medical Group department at honorhealth.
Which team or department does the Customer Navigation Coordinator II EG at honorhealth belong to?
This Customer Navigation Coordinator II EG position is part of the 75 HonorHealth Medical Group department at honorhealth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Navigation Coordinator II EG position at honorhealth?
Click the "Apply Now" button on this page. You will be redirected to honorhealth's official application portal hosted on workday where you can submit your application directly.
When was the Customer Navigation Coordinator II EG job at honorhealth posted?
This Customer Navigation Coordinator II EG position at honorhealth was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Navigation Coordinator II EG
honorhealth
You'll be redirected to honorhealth's official application page on Workday.