Customer Journey Specialist
blackpearlconsult
Customer Journey Specialist
About this role
Company Description
Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services
Job Description
Support the design and improvement of customer experiences across different touchpoints by conducting customer research, analyzing data and generating insights. Collaborate with cross-functional teams to implement customer experience initiatives, monitor results and present findings and recommendations to senior management.
Responsibilities:
- Design customer journeys across different customer touchpoints;
- Conduct customer research and analyze data to generate customer insights;
- Collaborate with cross-functional teams to implement customer experience initiatives;
- Monitor and measure the effectiveness of customer journey improvements;
- Present findings and recommendations to senior management;
- Review and optimize e-shop and MVA journeys based on customer feedback and benchmarking insights;
- Identify opportunities to improve Customer Care communications in order to reduce calls and customer pain points;
- Identify customer communications from Vodafone, map related processes and work with cross-functional teams to optimize them.
Qualifications
- Bachelor’s degree, preferably in Business Administration, Marketing or a related field;
- Strong data analysis skills, including the use of Adobe Analytics, Excel, Power BI or similar tools;
- Ability to interpret qualitative and quantitative data and derive actionable insights;
- Excellent written and verbal communication skills;
- Ability to present complex information in a clear and concise manner to various stakeholders;
- Demonstrated ability to work effectively in cross-functional teams, including marketing, product development and customer service;
- Proactive and creative approach to identifying problems and finding innovative solutions;
- Customer-centric mindset with a passion for understanding and improving the customer experience;
- Strong empathy skills and genuine interest in customer needs and perspectives;
- Innovative mindset with the ability to challenge the status quo and identify new ways to enhance the customer experience.
Additional Information
- Availability to travel within Portugal when required;
- Availability for occasional international travel;
- Experience in multicultural and international environments is considered a plus.
Frequently Asked Questions
Is the salary disclosed for the Customer Journey Specialist position at inetum2?
The salary for this Customer Journey Specialist role at inetum2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Journey Specialist position at inetum2 located?
This Customer Journey Specialist role at inetum2 is based in Lisbon, Lisbon, Portugal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Journey Specialist role at inetum2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Journey Specialist role at inetum2.
How do I apply for the Customer Journey Specialist position at inetum2?
Click the "Apply Now" button on this page. You will be redirected to inetum2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Journey Specialist job at inetum2 posted?
This Customer Journey Specialist position at inetum2 was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Journey Specialist
inetum2
You'll be redirected to inetum2's official application page on SmartRecruiters.